FS L2 English HighStreet Writing Sample
Functional Skills English – Writing
Level 2
3748-314
Sample assessment
High Street
For examiner’s use only
Question Mark
Candidate Name (First, Middle, Last)
Candidate enrolment number
DOB (DDMMYYYY)
Candidate signature and declaration*
Exam date (DDMMYYYY)
Centre number
General information:
The duration of this paper is 1 hour 15 minutes (including reading time).
The maximum mark for each question is shown.
The total number of marks available is 50.
General instructions:
Read each question carefully.
Answer both questions.
Dictionaries are allowed.
*
I declare that I have no prior knowledge of the questions in this assessment and that I will not divulge to any person information about the questions.
Total
© The City and Guilds of London Institute 2012
3748-314
-2-
High Street
Question 1
You recently bought a toaster which came with a 12 month guarantee. After 9 months the product became faulty so you took it back to the shop. They provided you with a new toaster and informed you that this replacement product would only be guaranteed for the remaining 3 months of the initial guarantee period.
You complained and asked for a new full 12 month guarantee but the staff member said they could not do that and advised you to write to the Store Manager.
Your task: is to write a letter of complaint to Hannah Barrett, Store Manager, Toasties, 25
Drame Road, Gresmond, Yorkshire, YS3 9UJ.
(24 marks)
In your letter you must expand upon the following points:
the product you bought and the fault why you chose that shop to buy the product from the problem with the shop’s guarantee policy what you think the guarantee policy should be what you want the shop to do asking for a response.
You will be assessed on:
presenting information on complex subjects clearly and concisely
using a range of writing styles for different purposes
using a range of sentence structures, including complex sentences and paragraphs to organise written
Level 2
3748-314
Sample assessment
High Street
For examiner’s use only
Question Mark
Candidate Name (First, Middle, Last)
Candidate enrolment number
DOB (DDMMYYYY)
Candidate signature and declaration*
Exam date (DDMMYYYY)
Centre number
General information:
The duration of this paper is 1 hour 15 minutes (including reading time).
The maximum mark for each question is shown.
The total number of marks available is 50.
General instructions:
Read each question carefully.
Answer both questions.
Dictionaries are allowed.
*
I declare that I have no prior knowledge of the questions in this assessment and that I will not divulge to any person information about the questions.
Total
© The City and Guilds of London Institute 2012
3748-314
-2-
High Street
Question 1
You recently bought a toaster which came with a 12 month guarantee. After 9 months the product became faulty so you took it back to the shop. They provided you with a new toaster and informed you that this replacement product would only be guaranteed for the remaining 3 months of the initial guarantee period.
You complained and asked for a new full 12 month guarantee but the staff member said they could not do that and advised you to write to the Store Manager.
Your task: is to write a letter of complaint to Hannah Barrett, Store Manager, Toasties, 25
Drame Road, Gresmond, Yorkshire, YS3 9UJ.
(24 marks)
In your letter you must expand upon the following points:
the product you bought and the fault why you chose that shop to buy the product from the problem with the shop’s guarantee policy what you think the guarantee policy should be what you want the shop to do asking for a response.
You will be assessed on:
presenting information on complex subjects clearly and concisely
using a range of writing styles for different purposes
using a range of sentence structures, including complex sentences and paragraphs to organise written