Gb570 Unit 1 Assignment
The Value Chain in My Life
Unit 1 Assignment
Valda Dedrick
Kaplan University
GB570: Managing the Value Chain
Professor Dr. Rita Gunzelman
September 23, 2014 The Value Chain in my Life
In order for a firm to create a competitive advantage it has to create a set of activities that can deliver value to the specific product and services that it offers to its customers. To describe the value chain in my life I need to compare it to a product. This will take place in my professional life. As a potential employee as an office manager I will need to be able to sell my abilities and skills.
I started my professional life at the age of 16 where I worked at a telemarketing center throughout my high school years. After graduating I continued my professional life in different jobs such as at a …show more content…
In the first six months of my employment at The Connection I was a customer service representative in which I placed simple order requests and customer service issues. After six months of employment I became a coach and became responsible for 15 representatives. I had to monitor their calls, discipline them and set attainable goals with them. I was a coach for a year and then I became a trainer. In my time as a trainer I wrote new training material, updated old material, worked with current and potential clients on training and quality interests. After being a trainer for three years I became a client coordinator. As a client coordinator I was in charge of all representatives in the call center, worked with corporate on current and potential clients, monitored calls with the clients and took that information back to my representatives and set goals with them. I spent eight years as an employee of The Connection in various positions defining and building my skills and abilities before the facility closed the
Unit 1 Assignment
Valda Dedrick
Kaplan University
GB570: Managing the Value Chain
Professor Dr. Rita Gunzelman
September 23, 2014 The Value Chain in my Life
In order for a firm to create a competitive advantage it has to create a set of activities that can deliver value to the specific product and services that it offers to its customers. To describe the value chain in my life I need to compare it to a product. This will take place in my professional life. As a potential employee as an office manager I will need to be able to sell my abilities and skills.
I started my professional life at the age of 16 where I worked at a telemarketing center throughout my high school years. After graduating I continued my professional life in different jobs such as at a …show more content…
In the first six months of my employment at The Connection I was a customer service representative in which I placed simple order requests and customer service issues. After six months of employment I became a coach and became responsible for 15 representatives. I had to monitor their calls, discipline them and set attainable goals with them. I was a coach for a year and then I became a trainer. In my time as a trainer I wrote new training material, updated old material, worked with current and potential clients on training and quality interests. After being a trainer for three years I became a client coordinator. As a client coordinator I was in charge of all representatives in the call center, worked with corporate on current and potential clients, monitored calls with the clients and took that information back to my representatives and set goals with them. I spent eight years as an employee of The Connection in various positions defining and building my skills and abilities before the facility closed the