General Management and Leadership

Chapter 5:
General Management and Leadership

Learning outcomes
• Conceptualise the skills managers must acquire in the context of their roles as managers, and identify and understand the four primary management tasks • Analyse planning as a management task relevant to all management levels • Analyse organising as a management task, including modern structuring and design • Analyse leading as a management task with the focus on teams, culture and work-force diversity, motivation and communication
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Learning outcomes
• Analyse control as a management task in order to continually improve performance • Understand the interaction between the four primary management tasks • Understand the supportive role of decision-making • Understand a strategy for competitive advantage

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Framework of chapter
• • • • • • • • Management skills and roles Management levels Planning and strategy Organising Leadership Control Managerial decision-making Managing for competitive advantage

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Figure 5.1: Basic management skills

Managerial roles
Interpersonal Figurehead Leader Liaison Informational Monitor Disseminator Spokesperson Decisional Entrepreneur Disturbance handler Resource allocator Negotiator

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Management levels
• Top managers • Middle managers • First-level managers • Non-managerial employees

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Figure 5.2: Management levels

Management levels, tasks and skills
Level
Tasks

Top managers
•Planning •Organising •Leading

Middle managers
•Planning •Organising •Leading •Control •Conceptual •Technical •Human

First-level managers
•Leading •Control

Skills

•Conceptual •Human

•Technical •Human

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Types of planning
• Strategic planning • Functional planning • Operational planning

© Van Schaik Publishers 2006

Figure 5.3: Strategy levels

The