Leadership Management

Ra,ILM LEVEL 2 QUALIFICATIONS IN TEAM LEADING
M2.16 WORKPLACE COMMUNICATION
SHORT ANSWER QUESTIONS

Understand the communication process

1. Identify two key stages in the communication process. (2 marks)
The two key stages in the communication process are the sender who sends the message and the recipient who receives the message. Eg: when I send message to my friend I become the sender and when she receives the message she becomes the receiver.

2. Identify two barriers to communication and briefly explain how these two barriers can be overcome. (4 marks)
The two barriers to communication are insufficient preparation and noisy environment.

To overcome preparation barriers we need to plan ahead and prepare before communicating. We need to figure out what we are planning to deliver and whether we need feedback or not .And also thinking about the recipient reaction and the communication media they might have so that you can choose the best media to communicate. And to overcome noisy environment barrier we need to hold the meeting in the meeting room if it is face-to-face communication, while talking on the phone we can go to a less noisy place and communicate.

Understanding methods of communication

3. List two methods of communication that you could use with your team and state when it would be appropriate to use each of the methods you have listed (4 marks)
The two methods of communication that I can use in our team are face-to-face communication and leaving messages on the notice board. We can use face-to-face communication on giving briefing about what we are planning to do today which we do every morning before opening the Nursery. This way we can communicate well with each other and can receive feedbacks so that everyone knows their role for the day .And we can use notice board to leave messages to the parents and staffs as well .We can give them notice on what days the children are having extra activities, about parent and staff meeting and so on.

4. Identify one written method of communicating with someone outside your team and identify one advantage and one disadvantage of using the method you have identified. (3 marks)
The written method of communication that we can use with someone outside our team is through formal letter. The advantage of sending formal letter is we can have it as a proof later and we get time to think and plan what should be written in the letter. The disadvantage would be there would be chances it might get lost on the way so the recipient might not receive it and through this method we wont be able to receive feedback soon.

Understanding the importance of maintaining accurate records of one-to-one communication

5. Briefly describe two methods of maintaining accurate records of one-to-one oral communication (2 marks)
The two methods of maintaining accurate records of one-to-one oral communication are making notes in the diary while having the conversation so that in future we know what actually we discussed and the other one is conforming by email. By doing this we have a proof that we agreed on something through communication and it conforms the things we talked and agreed on our oral communication. The other method is e-mail, which conforms what has been said to someone to prevent any misunderstanding or forgetfulness or to let someone else know what has been said or agreed.