Global

GlobalTech Role Play Reflection: I participated in the GlobalTech simulation as a consultant/observer, and I really enjoyed the opportunity to watch the simulation from all sides. From my point of view, the main problems that the two Pats faced were a mistrust of authority, disrespect, and jealousy about her recent promotion to manager level. While Dana was obviously the most contentious, both Terry and Jordan were interesting players from Pats’ point of view, as their opinions were variable and could have weighed the direction of the meeting either way. Most importantly, however, it seemed like all parties were generally against Pats’ change from the beginning, and both Pat1 and Pat2 both had the challenge of convincing the whole team that change is the best course of action for the company. During the first half of the simulation, Pat1 followed through with a number of great techniques that followed at least some of the recommendations from the Kotter model. Pat1 began by explaining the urgency of the situation by created a scenario where without the team’s help in changing to a consumer market focused GPS system, the company would go into bankruptcy in the next six months. Pat1 explained that it was up to the team to complete the change and turn around the whole company with only USD 1 million. This sense of urgency seemed to immediately persuade Terry, who felt a sense of loyalty to the company and also a drive to succeed at intellectual challenges. From there it was easy to convince Jordan of at least a need for change, as he had a lot of respect for Terry’s opinion. From there, Pat1 went on to ask about and address the concerns from the rest of the team. She was very open and listened well to all the complaints and suggestions that everyone had. Out of their discussions, Pat1 suggested that the team focused on building an easy-to-use GPS for emergency services within the consumer market. That way, the team could feel like the work they did had a real and