Gm 591
Organizational Culture Inventory (OCI) Survey
Introduction
My organization is in the retail industry. Presently, I am employed as a sales staff at one of the most popular high-end children’s department store. This store is known for its low cost name brand children’s apparel and school uniform. My organization is a franchise and has various locations through out the borough of New York that is in Brooklyn, Bronx and Queens. The owners are three brothers so it is family operated. My organization has three department floors. The babies department is on the 1st floor, girls department is on the 2nd floor and the boys department is on the 3rd floor. I am working on the third floor (Boys department). The functions of my organization consists of the owner/C.E.O, Store operation; manager, cashier, sales staff, receiving, loss and prevention, Marketing; visual display, public relations and promotions, merchandising; planning, buying and inventory, Human resources; Personnel, training, finance: accounting, credit.
Each floor is assigned a floor manager who reports to the store manager. The staff consists mostly women and the men do more of the inventory and moving of stock. Being that it is the retail industry, the organization main focus is to promote great customer service. Customers are the heart of the business. I recall when I got hired the store manager mentioned, “without the customers, we are nothing.” Members work either full time or part time, five days a week and are given two days day off weekly. My organization is very diversified. Workers are from all over the world e.g., Egypt, Bangladesh, Morocco, Africa and the Caribbean. Hence there is a mixture of norms, values and personal preferences. Each worker is assigned different sections and is expected to maintain their section and know everything about it to quickly assist customers in fulfilling their needs. Members wear a nametag so customers can easily identify and communicate effectively with us.
Introduction
My organization is in the retail industry. Presently, I am employed as a sales staff at one of the most popular high-end children’s department store. This store is known for its low cost name brand children’s apparel and school uniform. My organization is a franchise and has various locations through out the borough of New York that is in Brooklyn, Bronx and Queens. The owners are three brothers so it is family operated. My organization has three department floors. The babies department is on the 1st floor, girls department is on the 2nd floor and the boys department is on the 3rd floor. I am working on the third floor (Boys department). The functions of my organization consists of the owner/C.E.O, Store operation; manager, cashier, sales staff, receiving, loss and prevention, Marketing; visual display, public relations and promotions, merchandising; planning, buying and inventory, Human resources; Personnel, training, finance: accounting, credit.
Each floor is assigned a floor manager who reports to the store manager. The staff consists mostly women and the men do more of the inventory and moving of stock. Being that it is the retail industry, the organization main focus is to promote great customer service. Customers are the heart of the business. I recall when I got hired the store manager mentioned, “without the customers, we are nothing.” Members work either full time or part time, five days a week and are given two days day off weekly. My organization is very diversified. Workers are from all over the world e.g., Egypt, Bangladesh, Morocco, Africa and the Caribbean. Hence there is a mixture of norms, values and personal preferences. Each worker is assigned different sections and is expected to maintain their section and know everything about it to quickly assist customers in fulfilling their needs. Members wear a nametag so customers can easily identify and communicate effectively with us.
References: 1. Human Synergistic, International, Inc. Organizational cultural Inventory http://www.survey-server2.com/ociuniversity-sso/oci_report.asp 2. John Wiley & Sons, Inc. Chapter15-Organizational culture and Innovation Pages – 364: 386