Greenville Country Club Case Study
I. The Problem:
Greenville Country Club is experiencing a high rate of volunteer turnover in their server positions. Service is often the deciding factor in the success of any restaurant. With constant server turnover and a lack of employee motivation, Greenville is losing its ability to remain competitive in the local restaurant market. To remedy the situation, Greenville will need to evaluate its hiring and training practices, as well as its compensation and incentives for its servers.
II. Possible Solutions:
A. Establishing a means of feedback
According to the text Human Resources third edition, “To manage turnover it’s important to understand why people leave,” (Page 130). For this reason, Greenville Country Club needs to implement a strategy …show more content…
This can be done through a website, such as, Survey Monkey or an anonymous suggestion box that will be located in the restaurants Human Resources office.
• Create a mandatory exit interview process for departing employees. The interview would include questions like “What are three things that you liked about working for Greenville Country Club?” and “What are three things that you could change about Greenville Country Club?”
• Daily pre-shift meetings to share information, news and ideas in which employees will be encouraged to add to the discussion. These meetings will give employees an outlet to express their individual concerns as they arise on a daily basis.
B. Increased …show more content…
According to the article, by Chron.com, Restaurant Ideas to Boost Morale for Waiters, the four factors of server morale are, training, input, environment, and rewards and perks. In addressing these four factors Greenville Country Club has a better chance of successfully improving server morale. In addition, these four solutions are echoed by an article titled How to Decrease Restaurant Employee Turnover by restaurant engine.com. The article suggests, “By its nature restaurant service is a high-stress environment coupled with relatively lower pay rates; together these can lead to employee burnout.” This would mean, that by giving their employees a channel to express their frustration, providing above market compensation and improving coworker and supervisor relationships, Greenville Country Club will reduce job related stress, increase the value of employee contribution, and increase job satisfaction. This will result in a realization of dramatic decrease in server
Greenville Country Club is experiencing a high rate of volunteer turnover in their server positions. Service is often the deciding factor in the success of any restaurant. With constant server turnover and a lack of employee motivation, Greenville is losing its ability to remain competitive in the local restaurant market. To remedy the situation, Greenville will need to evaluate its hiring and training practices, as well as its compensation and incentives for its servers.
II. Possible Solutions:
A. Establishing a means of feedback
According to the text Human Resources third edition, “To manage turnover it’s important to understand why people leave,” (Page 130). For this reason, Greenville Country Club needs to implement a strategy …show more content…
This can be done through a website, such as, Survey Monkey or an anonymous suggestion box that will be located in the restaurants Human Resources office.
• Create a mandatory exit interview process for departing employees. The interview would include questions like “What are three things that you liked about working for Greenville Country Club?” and “What are three things that you could change about Greenville Country Club?”
• Daily pre-shift meetings to share information, news and ideas in which employees will be encouraged to add to the discussion. These meetings will give employees an outlet to express their individual concerns as they arise on a daily basis.
B. Increased …show more content…
According to the article, by Chron.com, Restaurant Ideas to Boost Morale for Waiters, the four factors of server morale are, training, input, environment, and rewards and perks. In addressing these four factors Greenville Country Club has a better chance of successfully improving server morale. In addition, these four solutions are echoed by an article titled How to Decrease Restaurant Employee Turnover by restaurant engine.com. The article suggests, “By its nature restaurant service is a high-stress environment coupled with relatively lower pay rates; together these can lead to employee burnout.” This would mean, that by giving their employees a channel to express their frustration, providing above market compensation and improving coworker and supervisor relationships, Greenville Country Club will reduce job related stress, increase the value of employee contribution, and increase job satisfaction. This will result in a realization of dramatic decrease in server