Before I start my shift or finish my shift, I have a 15 minute change over meeting with the Duty Manager either starting or finishing, about what jobs throughout the day have and haven’t been completed, we also discuss any maintenance work that has taken place, if any. We also discuss who has and hasn’t had they breaks, so we can ensure everyone on shift has there’s at some point. After doing the change over with the other Duty Manager I then review the rig sheet (day sheet) making sure I’m aware of all activities that will take place and all facilities that will be used during the shift.
I put a plan together for the best cause of action during the shift to achieve an effective and functional workforce. I then have a meeting with members of staff explaining our objectives/ jobs that we need to achieve during our shift. I feel by having a meeting with the other members of staff, they understand what is expected of them, and are aware of any events or activities taking place on our shift, it also gives them a chance to ask questions if they are unaware of something. Whilst I discuss my objectives for the shift with the members of staff, I ask when it would be a good time for them to take their breaks, so I can make sure there is someone in the department to cover them.
I make sure all the change overs are set up on time, by making the plan at the beginning of the shift. This ensures the shift runs as smoothly as possible and I feel by using the SMART system, I make sure that the objectives/jobs given our specific, measurable and can realistically be achieved in an agreed time frame. I also understand the capabilities of my staff members and would never expect them to work beyond their capabilities without any assistance. I’m always willing to help the team with anything they may be unaware of on shift.
Specific – Specific to the individual person or to the task, it should be clear and direct.
Measurable – The goals need to