Group Case Study

Question 1
What do the data on employee injuries, incidents, absences, and turnover suggest to you? Is there reason for concern about the company’s direction?
The data gives a clear view in the form of statistic about the problem faced by Parkway Nursing Care on employee injuries, incidents, absences and turnover rate and the certified absences per staff. The numbers of patients increase since year 2000 until 2009. As the number of patients increases in each year, medical staff could be overlooked and the patients, therefore the rate of incidents per patient increase. As in the incidents per patient increase, the injuries per staff member also go up. The incremental the number of injuries per staff member led to the increase of the certified absences per staff. The absences per staff uncertified increase too.
The company direction is to make sure it keeps a good position and must continue expanding rapidly. There have been reasons to be concerned about the company’s direction based on the increasing of the figures on injuries per staff member, incident per patients and absences staff. It will incur the higher cost and more staff being stressed. However the company should emphasize about their staff and patients. The company should take care of the righteousness of their staff to avoid them from being stressed which may cause the rate of absences staff increase. Furthermore, the company also should employ the skilled staff to avoid from injuries among the staff to occur. As concern of the patients, despite the increasing number of patient and the demanding patients the company should maintain their quality standard of performance service even the staff facing a workload become heavy.

Question 2
The company is going to be making some significant changes based on the AI process, and most change efforts are associated with resistance. What are the most common forms of resistance, and which would you expect to see at Parkway?

Question 3
Given the board of directors’ desire to reenergize the workforce, what advice would you provide for creating a leadership strategy? What leader behaviors should nursing home directors and nurse supervisors demonstrate?

Question 4
What are the major sources of job stress at Parkway? What does the research on employee stress suggest you should do to help minimize the experience of psychological strain for employees? Create a plan for how to reduce stress among employees.
Question 5
Based on the information collected in the focus groups, design a survey to hand out to employees. What sort of data should the survey gather? What types of data analysis methods would you like to employ for these data?