Hawaii tourism worker force plan

TOURISM WORKFORCE
DEVELOPMENT
STRATEGIC PLAN
2007-2015

Prepared by the
School of Travel Industry Management
University of Hawai‘i at Mānoa for the

Hawai‘i Tourism Authority
November 2007

TOURISM WORKFORCE
DEVELOPMENT
STRATEGIC PLAN
2007-2015

Prepared by the
School of Travel Industry Management
University of Hawai‘i at Mānoa for the

Hawai‘i Tourism Authority
November 2007

TOURISM WORKFORCE DEVELOPMENT STRATEGIC PLAN 2007-2015
TABLE OF CONTENTS
EXECUTIVE SUMMARY

1

I. INTRODUCTION
A. Hawai‘i Tourism Strategic Plan 2005-2015 and Workforce Development

I-1

B. Purpose of the Tourism Workforce Development Strategic Plan 2007-2015

I-3

II. TOURISM WORKFORCE ANALYSIS AND OUTLOOK
A. Overview of Tourism’s Role in Hawai‘i’s Economy and Workforce

II-1

B. Tourism Industry Occupations

II-4

C. Workforce Trends

II-13

D. Outlook

II-16

III. TOURISM WORKFORCE DEVELOPMENT ISSUES
A. Workforce Preparation Issues

III-1

B. Work-Readiness Programs

III-2

C. Incumbent Worker Training Programs

III-4

D. Meeting Special Training Needs

III-5

E. Work Incentive Programs

III-8

F. Information and Communication Programs

III-9

G. Tourism Workforce Coordination

III-12

H. HTA Workforce Development Projects – 2007

III-13

IV. TOURISM WORKFORCE DEVELOPMENT MASTER PLAN FOR
IMPLEMENTATION 2007- 2015
A. Introduction

IV-2

B. Provide an adequate source of quality workforce to support the needs of Hawai‘i’s visitor industry

IV-6

C. Ensure a well-trained and educated visitor industry workforce

IV-14

D. Ensure that the community has sufficient employment and advancement opportunities within the visitor industry

IV-23

V. APPENDICES
A. Advisory Board Members

A-1

B. Summaries of Stakeholder and Community Meetings

B-1

C. Employment in Hawai‘i’s Tourism Industry

C-1

D. Hawai‘i Workforce Development Programs

D-1

E.