hca401assignment2
Anita Hakim
April 19, 2015
HCA 401
Unit 2 assignment
Using the ADDIE model discussed in this chapter, design a training program that addresses the customer service expectations of walk-in patients in the emergency department. Include an evaluation process that answers the following questions:
“ADDIE model stands for analysis, design, develop, implement, and evaluation. It ensures that the how, what, why, where, who, and when of training are addressed” (pg. 140).
Analysis: Patients who are walk-ins are to be first checked in to see what their emergency is. From there a nurse will determine if the patient needs to be seen right away or be walked to the waiting room until their turn is up.
Design: If the patient needs to get blood work that will be done right away by a phlebotomist then they can wait in the waiting room. Patients will be divided into what their needs are: X-rays, ER room, admitted to the hospital.
Develop: Nurses will first see patient for checkup and history. Tech will take them to appropriate room when their turn is up. Make sure all patients have name tags and are given temporary relief if in pain have a migraine/headache, are throwing up, etc.
Implement: CNA’s will be sent to check up on patients in the waiting room to see what their status is. Make sure when rooms are available so the next patient is seen.
Evaluate: Give patients a survey at end of care to see feedback and allow us to see if we need improvement.
What method will you use to evaluate the knowledge transfer? I would use the survey method. “Survey method is a very effective method”(pg.142). This method allows me to see where I need improvement based on the sample of questions such as: patient safety, or conflict solution. Patient expectation survey at the Emergency room can improve patient satisfaction.
How will you know whether you met your training objectives? I will know if my training objectives are met, by getting the feedback from the surveys. By looking at the feedbacks,
April 19, 2015
HCA 401
Unit 2 assignment
Using the ADDIE model discussed in this chapter, design a training program that addresses the customer service expectations of walk-in patients in the emergency department. Include an evaluation process that answers the following questions:
“ADDIE model stands for analysis, design, develop, implement, and evaluation. It ensures that the how, what, why, where, who, and when of training are addressed” (pg. 140).
Analysis: Patients who are walk-ins are to be first checked in to see what their emergency is. From there a nurse will determine if the patient needs to be seen right away or be walked to the waiting room until their turn is up.
Design: If the patient needs to get blood work that will be done right away by a phlebotomist then they can wait in the waiting room. Patients will be divided into what their needs are: X-rays, ER room, admitted to the hospital.
Develop: Nurses will first see patient for checkup and history. Tech will take them to appropriate room when their turn is up. Make sure all patients have name tags and are given temporary relief if in pain have a migraine/headache, are throwing up, etc.
Implement: CNA’s will be sent to check up on patients in the waiting room to see what their status is. Make sure when rooms are available so the next patient is seen.
Evaluate: Give patients a survey at end of care to see feedback and allow us to see if we need improvement.
What method will you use to evaluate the knowledge transfer? I would use the survey method. “Survey method is a very effective method”(pg.142). This method allows me to see where I need improvement based on the sample of questions such as: patient safety, or conflict solution. Patient expectation survey at the Emergency room can improve patient satisfaction.
How will you know whether you met your training objectives? I will know if my training objectives are met, by getting the feedback from the surveys. By looking at the feedbacks,