Healt and Social Care Communication
HEALTH AND SOCIAL CARE COMMUNICATION
LO 3 Communication modules
When supporting service users, support workers interact differently with different people. For example, colleagues, management and the individuals themselves and their families and other communication with the different individuals may not always be smooth as expected. A lot of challenges occur when some people communicate inappropriately with others in ways that provoke or ehancating others. Thereby breaking the code of practice with denounces prejudice and discrimination. This needs to be challenged to create a safe working environment for individuals. Bernard Moss Page 68 points out that if prejudice and discrimination practices are not challenged it is one further tiny victory for intolerance and bigotry.”
Challenging inappropriate interpersonal communication is central creating a safe environment for carers and individuals. Examples of inappropriate interpersonal communication issues are using offensive language when communicating. Failure to value other people’s dignity, failure to respect other peoples lives and sexual orientation, failure to respect their class and charminating people with disciplines. People in view differences in cultures differently, some embrace them as encirching to the society while others reach to them with fear, hostility and suspicion. Moss 2008 Page 69
In view of the above, various styles are employed in challenging inappropriate interpersonal communication different.
Where inappropriate language is used, one could challenge this on a one on one basis lay requesting the individual to use appropriate language and rephrase their statements. This needs to be done in a firm but calm way ,which will not be provocative to the individual concerned. This however may not always be successfully done if the individual would have done so under the influence or either alcohol or drugs.
In view of the above, it is important to challenge one’s use of bad
LO 3 Communication modules
When supporting service users, support workers interact differently with different people. For example, colleagues, management and the individuals themselves and their families and other communication with the different individuals may not always be smooth as expected. A lot of challenges occur when some people communicate inappropriately with others in ways that provoke or ehancating others. Thereby breaking the code of practice with denounces prejudice and discrimination. This needs to be challenged to create a safe working environment for individuals. Bernard Moss Page 68 points out that if prejudice and discrimination practices are not challenged it is one further tiny victory for intolerance and bigotry.”
Challenging inappropriate interpersonal communication is central creating a safe environment for carers and individuals. Examples of inappropriate interpersonal communication issues are using offensive language when communicating. Failure to value other people’s dignity, failure to respect other peoples lives and sexual orientation, failure to respect their class and charminating people with disciplines. People in view differences in cultures differently, some embrace them as encirching to the society while others reach to them with fear, hostility and suspicion. Moss 2008 Page 69
In view of the above, various styles are employed in challenging inappropriate interpersonal communication different.
Where inappropriate language is used, one could challenge this on a one on one basis lay requesting the individual to use appropriate language and rephrase their statements. This needs to be done in a firm but calm way ,which will not be provocative to the individual concerned. This however may not always be successfully done if the individual would have done so under the influence or either alcohol or drugs.
In view of the above, it is important to challenge one’s use of bad