Assignment 301 Principles of communication in adult and social care settings
Assignment 301 Principles of communication in adult and social care settings
Task A Questions and answers
Ai Identify four different reasons why people communicate
Making and developing relationships
People communicate to make new relationships. The way I first speak and listen to a newcomer can make them feel welcome or overlooked. As I speak or comment, listen and watch, take an interest, smile and nod, whether to a service user, a member of their family, a colleague or a visiting practitioner I am building and developing my relationship with them. Communication will continue to be the main way I nurture and develop my relationships at work.
Giving and receiving information
At work I will be expected to give and receive different types of information. Perhaps a service user confides in me, or a member of their family asks me a question. A colleague could give me instructions a visiting practitioner might make an observation. The information I give, receive and pass on will help me to carry out my work effectively.
Expressing needs and feelings
Expressing needs and feelings is part of being human and these are communicated through behaviour as well as speech. Most people need to share needs and feelings with each other and in this way build up a sense of trust with the person they confide in.
Sharing thoughts and ideas
Human process many of their thoughts by discussing them. If I have ideas, questions and opinions about my work, sharing them with colleagues helps to clarify, develop and even change the way I think and act. The way in which I respond to the thought processes of service users could encourage or discourage their sharing with me.
Affirming one another
Affirmation is about acknowledging and encouraging each other and reassuring individuals of their worth and value. Affirmation is communicated through positive words, praise and gestures. Some care settings use support groups, staff meetings and appraisals as ways of affirming
Task A Questions and answers
Ai Identify four different reasons why people communicate
Making and developing relationships
People communicate to make new relationships. The way I first speak and listen to a newcomer can make them feel welcome or overlooked. As I speak or comment, listen and watch, take an interest, smile and nod, whether to a service user, a member of their family, a colleague or a visiting practitioner I am building and developing my relationship with them. Communication will continue to be the main way I nurture and develop my relationships at work.
Giving and receiving information
At work I will be expected to give and receive different types of information. Perhaps a service user confides in me, or a member of their family asks me a question. A colleague could give me instructions a visiting practitioner might make an observation. The information I give, receive and pass on will help me to carry out my work effectively.
Expressing needs and feelings
Expressing needs and feelings is part of being human and these are communicated through behaviour as well as speech. Most people need to share needs and feelings with each other and in this way build up a sense of trust with the person they confide in.
Sharing thoughts and ideas
Human process many of their thoughts by discussing them. If I have ideas, questions and opinions about my work, sharing them with colleagues helps to clarify, develop and even change the way I think and act. The way in which I respond to the thought processes of service users could encourage or discourage their sharing with me.
Affirming one another
Affirmation is about acknowledging and encouraging each other and reassuring individuals of their worth and value. Affirmation is communicated through positive words, praise and gestures. Some care settings use support groups, staff meetings and appraisals as ways of affirming