The financial aid office works at a fast pace as several students procrastinate in completing their financial aid applications and expect to have funds available as soon as possible. There are several walk in appointments, the phone rings off the hook, and students assume everything will be okay when in fact it may not. It takes several man hours to complete the financial aid process from start to finish from grants to loans. The tension does increase during this time. Somehow the financial aid team manages to pull things off and make majority of the students happy. These processes alone are enough to keep a person motivated. On the other hand, if the financial aid team took the attitude that they were not going to process aid as quickly as possible, the area director would be looking for answers from people in charge as the area director would be getting heat from the upper administrative team. Motivator vs. hygiene factor, intrinsic vs. extrinsic motivation, the financial aid office has part in the student’s success story. You could say the financial aid office is like a well-oiled machine. Procedures were implemented years ago with an occasional tweaking of procedures from time to time. Each financial aid team member has had the opportunity to view how the processes work, make occasional suggestions, but most of all, join the concept of procedure implementation. How each team member chooses to interact with students is regarded as an external
The financial aid office works at a fast pace as several students procrastinate in completing their financial aid applications and expect to have funds available as soon as possible. There are several walk in appointments, the phone rings off the hook, and students assume everything will be okay when in fact it may not. It takes several man hours to complete the financial aid process from start to finish from grants to loans. The tension does increase during this time. Somehow the financial aid team manages to pull things off and make majority of the students happy. These processes alone are enough to keep a person motivated. On the other hand, if the financial aid team took the attitude that they were not going to process aid as quickly as possible, the area director would be looking for answers from people in charge as the area director would be getting heat from the upper administrative team. Motivator vs. hygiene factor, intrinsic vs. extrinsic motivation, the financial aid office has part in the student’s success story. You could say the financial aid office is like a well-oiled machine. Procedures were implemented years ago with an occasional tweaking of procedures from time to time. Each financial aid team member has had the opportunity to view how the processes work, make occasional suggestions, but most of all, join the concept of procedure implementation. How each team member chooses to interact with students is regarded as an external