Preview

Hospitality Industry Leader

Powerful Essays
Open Document
Open Document
1506 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Hospitality Industry Leader
Running Head: Hospitality Industry Leader

Hospitality Industry Leader
Richard B Hope
Nassau Community College

Introduction: The Hotel General Manager is someone who works in a hotel. He or she works as a head of the department to coordinate and monitor the progress of business strategies in a large hotel. In medium hotels, the General Manager is responsible for day to day running of the hotel, including carrying out reception duties. A Hotel General Manager is also the person who handles the everyday function and management of the hotel. He or she is responsible for the day-to-day management of a hotel and its staff and has commercial accountability for planning, organizing and directing all hotel services, including reception, concierge, reservations, food and beverage operations and housekeeping. Because of the responsibility of managing all processes altogether and the stress and tension Hotel General Managers have to go through, they need to have the best qualities and capabilities that are essentially required for running the hotel in a smooth manner.

Requirements to Become a Hotel General Manager: The basic requirements to become a Hotel General Manager are extremely rigorous. You would first of all, need a lot of managerial experience in a variety of corporate sectors. Then, secondly, you would require good leadership and management skills, which are essentials needed for carrying out this job efficiently. Effective business communication would also be needed for communicating the necessities throughout the hotel. Decision-making and problem-solving skills are a must for turning the hotel hardships into benefits, which ultimately would lead to smooth running of the organization.

Main Content:
1. Why did you join hotel sector? Well let me first of all say that I enjoy helping people feel at home and comfortable. I do like seeing the same guests over and over because they begin to feel like family. On



References: http://www.bls.gov/ooh/management/lodging-managers.htm (visited April 30, 2012).

You May Also Find These Documents Helpful

  • Good Essays

    business lv2 unit 4 m2

    • 1070 Words
    • 7 Pages

    Reporting to the Managing Director of the Hotels, under the guidance of the Head of HR to provide Human…

    • 1070 Words
    • 7 Pages
    Good Essays
  • Powerful Essays

    HADM 3310

    • 5488 Words
    • 21 Pages

    Course Description: This course is designed to present an overview of the basic components of hotel…

    • 5488 Words
    • 21 Pages
    Powerful Essays
  • Good Essays

    Sometimes kitchens have their own managers--a person who interviews and schedules cooks, dishwashers, prep cooks, etc. If you have a large-sized bar, you may also need a separate bar manager to oversee bartenders, wait staff and bussing staff. A general manager needs the ability to smoothly run both the front and back of the house. Your general manager should be someone who's as comfortable seeing to a guest's satisfaction as they are to negotiating with suppliers. They should also be comfortable dealing with employees from the interview and hiring process through the day-to-day management.…

    • 995 Words
    • 3 Pages
    Good Essays
  • Powerful Essays

    Travelodge Case

    • 4624 Words
    • 19 Pages

    A good hotel manager must be, first of all, passionate about craft. Is practically impossible to perform without the compatibility with the values of the…

    • 4624 Words
    • 19 Pages
    Powerful Essays
  • Good Essays

    Introduction Leonard Mlodinow is a theoretical physicist and author, recognized for groundbreaking discoveries in physics, and as the author of five best-selling books to include, The Grand Design, co-authored with Stephen Hawking, Subliminal: How Your Unconscious Mind Rules Your Behavior, and his book The Drunkard’s Walk: How Randomness Rules Our Lives which was short-listed for the Royal Society book award. The title The Drunkard’s Walk comes from the mathematical term describing random motion, such as paths, molecules follow as they fly through space, incessantly bumping, and being bumped by, their sister molecules.…

    • 1159 Words
    • 5 Pages
    Good Essays
  • Powerful Essays

    HOSP582 Case Study 2

    • 1183 Words
    • 5 Pages

    Since the hotels are within the mid range (350-500 rooms), a room director will be needed to supervise the departments that make up the rooms division, another director for the food and beverage department and supervisors in the subdivision under the food and beverage department. Other key members of the management team that should be included are a director of sales and marketing, controller, and a director of human resources. Other hotel service and organizational factors should also include an executive housekeeper and director of catering as part of the management team. Some of these positions may be limited as some of them can be done by one person. I am a strong believer in department heads. Considering that they are taking in three hotels with a range in size of 350-450 rooms each, it would be best to consider department heads for more control and organization.…

    • 1183 Words
    • 5 Pages
    Powerful Essays
  • Better Essays

    There are numerous opportunities for management careers within the lodging and food and beverages industry such as, the Front Office Manager, Hotel Manager, Food and Beverage Manager, and the General Manager. The Front Office Manager is responsible for overseeing all front office operations to insure profitability, control costs and quality standards ensuring total guest satisfaction. This position is a very highly visible leadership position that has learned and mastered the company standards and also ensures that the guest satisfaction survey results are above brand and customer's relations and recovery are strong and immediate. Also this position requires daily interaction with guest service associates and other key personnel to consistently deliver impeccable services. The hotel manager will hire, train, develop, empower, coach and counsel, perform performance reviews, handle guest issues and correspondence as well as encourage latitude for innovative ideas to enhance customer service and customer retention and sales. The Front Office Manager will motivate their associates so a superior level of quality service and hospitality is provided to the hotel customers and ensure an optimal level of guest satisfaction and repeat business is achieved by responding to guest's special requests, needs, problems, issues and concerns. This part of management will supervise the Front Desk Clerks, interview, schedule, train, develop, empower, coach and counsel, recommend performance reviews, resolve problems, provide open communication and recommend discipline, as appropriate. They will also perform special projects and other responsibilities as assigned and participate in task forces and committees as needed. This makes the Front Office Manager an essential part of making the guest experience pleasurable as well as all needs being met from the time they enter the hotel…

    • 1671 Words
    • 7 Pages
    Better Essays
  • Satisfactory Essays

    As a restaurant general manager, I would not only be directing the staff and making sure that everything that needs to get done is accomplished, but also interacting with the…

    • 549 Words
    • 3 Pages
    Satisfactory Essays
  • Satisfactory Essays

    Hotel Industry

    • 366 Words
    • 2 Pages

    Banyan tree hotel group was established in1994 with one single resort in Phuket, and in recent years , it has own more than 20 resorts and hotels, 60 spas, 70 retail galleries and 3 golf courses(Banyan tree hotel group, 2012).As the leading of international boutique hotels, Banyan tree hotel group are providing the unique service combined with green conscience . In the next five years, Banyan tree hotel is panning to extend their business into Middle East , Central America , Europe , Africa and main cities in China.The aim of this report is support reasonable strategic growth option to CEO based on three scenario ( corporate social responsibility , non- organic growth strategy and potential partners ).Following, this report is going to undertake the analysis of the situation of company from internal and external, including SWOT model and evaluate the options using non-organic strategy .…

    • 366 Words
    • 2 Pages
    Satisfactory Essays
  • Good Essays

    Author, executive and motivational speaker Peter Burwash spends about two-thirds of the year staying in hotels and traveling around the world. Over 35 years, he has spoken with thousands of hotel employees, discussing what they like and dislike about their general manager and working at the hotel in general.…

    • 695 Words
    • 3 Pages
    Good Essays
  • Satisfactory Essays

    There are many ways that a General Manager can help to ensure that effective communication is taking place in the hotel.. A few ways that they can do is this are making sure that they have employees that speak different languages to assist guests who need help and different languages and translations on things like menus, brochures e.t.c so that all guests can enjoy their stay, understand everything and feel like they are at home. Staff communication is also very important. Ways to make sure that good communication amongst staff is taking place at the hotel is to have weekly or monthly meeting and having a question/ feedback box. Weekly or monthly meeting will help address any problems/ideas to help make sure everyone is on one accord and…

    • 163 Words
    • 1 Page
    Satisfactory Essays
  • Good Essays

    General Manager - usually oversees a firm's marketing and sales functions as well as the day-to-day business operations.…

    • 840 Words
    • 4 Pages
    Good Essays
  • Good Essays

    Dear and Rev. Father Principal, respected staff, my beloved students, friends, ladies and gentlemen. I feel a bit circumscribed in to stand before you to deliver this keynote address. I feel so, because I am not a literature student, nor am I in any way connected to literary world except as a lay person who loves literature and its richness in bringing out human emotions, values, and worldviews. But at the same time, I am honored to be here because this will help me in some way or other and indeed, did help me to pore over some solid literature works to learn more about what literature is and how I can get more involved and interested in literature. To this effect, I must thank Rev. Fr. Paul Rajkumar for having invited me to enter into the portals of literary forts and collect some pebbles to twist my tongue to tune to the richness of literature. I also am sure that if I have the patience to dive deep into the literary ocean, I can find the finest pearls that I can treasure. I only wish that I have the patience and bent of mind for such extravaganza of the intellectual thirst for literature, the mirror of human motions and emotions. I would like to share with you something on “subaltern literature”, as it makes more sense than any other literary form today, to make literature relevant and an instrument for social change.…

    • 2896 Words
    • 12 Pages
    Good Essays
  • Good Essays

    Pms and It's Managements

    • 428 Words
    • 2 Pages

    As a G.M., you will depend on the performance of an outstanding front office to help you meet your guest service and profitability goals. The front office and its manager(s) assist in, or are responsible for, a variety of important hotel functions.…

    • 428 Words
    • 2 Pages
    Good Essays
  • Powerful Essays

    Leadership in Hospitality

    • 1116 Words
    • 4 Pages

    The article lists and explains six different leadership styles: visionary, coaching, affiliative, democratic, pacesetting and commanding. However, it doesn’t necessarily deem any one style to be the best and it stresses that different styles work better than others depending on the situation. Each style has its positives and negatives, and some are geared towards portraying a message to a group while others are used more to increase individual performance. For example, the visionary and affiliative approaches are more about communicating to groups. The visionary style is for when a leader wants to clarify the future goals of an organization while the affiliative style is about connecting people, getting them to work well as a team. The potential downside to this one is that if you make everything about the team and don’t focus at all on individuals, it can cause some individuals to slack off or perform poorly. An example of a style that’s more about the individual is the coaching style. This one is about working closely with individuals, giving advice one on one to help them develop their skills so they can better help the organization. This can be very good for some people, but some workers may feel like they are being micromanaged and/or lower their confidence. The democratic style is about relying on the know-how of the workers and basically asking them to put their skills together to come up with the necessary solutions. This can work if you have experienced workers but quick decisions don’t have to be made. However, if there’s an urgent situation that needs to be taken care of it’s important that people have a clear direction. The pacesetting style is when a leader is constantly obsessing about getting things done as perfectly and quickly as…

    • 1116 Words
    • 4 Pages
    Powerful Essays