How Best Buy Could Improve Their Information Security To Prevent The Leakage Of Customers Personal Information?

3.0.3 IMPROVEMENT STRATEGIES Best Buy can improve their information security to prevent the leakage of customers’ personal information. Best Buy can use the encryption technology to protect the customer’s information. Best Buy should ensure that their customers set a strong password with a complex combination such as alphabet, number and symbol to protect the information from hackers. Other than that, best buy can create an IT security engineering system that can protect the electronic information from being hacked or wiped out during the technology disaster. Best Buy can conduct online survey form that collect the feedback from the customer and give the customer some offer such as discount voucher or free gift after they complete the survey to encourage them to do the survey. On the other hand, Best Buy should hire IT expert to manage and improve their IT and computerized system and give the existing employees IT training such as Microsoft word and Microsoft Excel. Best Buy top management and the manager can use the virtual technologies such as SKYPE to communicate and train the employees as the employees will stay in their department and on their desks when they attend the lesson. They can collect the information well to support the top management to make decision efficiency.
This is because compared with e-learning, the traditional classroom training specialists can answer the employee's problem directly and on-site lecture will give employees more profound impression. The teaching method will be adjusted according to the atmosphere of the scene and based on the students' learning degree. This kind of mobility is generally not provided by e-Learning. Therefore, Best Buy must put more effort in this area. For example, the company can be more humane to set a different levels of training which according to the level of the staff's learning gradually increase the degree of