and plane safety.
Gladwell is "examining" reasons to "how the company transformed itself from the worst kind of outlier into one of the world's best airlines". At the beginning of most businesses in the world you have to build your business up expecting a few bumps in the road. Plane crashes is extremely horrible to have but it's not always avoidable. Over time the crashes of "Korean Air Boeing 747" in Seoul, Sakhalin Island, Andaman Sea, Trepoli and Cheju resulted in an investigation from the, "National Transportation Safety Board". Accidents are accidents and occur in any new establishment some worse than others. Other causes that are important to consider for plane crashes is over worked employees. If you think about the hours thats put in over days it can take a toll on employees physically and mentally. The cause and correlation I would say is between who they were in Korean Air Flight and who you become in Sky Team Alliance.