How Nissan Practice Tqm

3.1 How Nissan Practice TQM According to the case the Total Quality Management (TQM) is a key feature of Nissan's way of working. TQM involves making customer satisfaction top priority. Nissan Motor has set this as the goals of the company, everything in the organization and its people do is focused on creating high quality. In the case study, it shows how Nissan Motors defined TQM is an ongoing process; a way of thinking and doing that requires an 'improvement culture' in which everyone looks for ways of doing better. Besides that, how Just-in-time technology and Kaizen activities helped Nissan Motor to perform better and increasing sales. Nissan Motor’ productivity levels and the quality of final production there, have not happened by chance or good fortune. They stem from an all-embracing approach to a production process, designed to bring out the best in both people and machines. Thus, it continues to be conspicuously successful.

3.2 Teachings of Quality Gurus
3.2.1 Just-in-time technology
According to Matt Schmidt, he defined Just-in-time technology as a philosophy of continuous improvement that puts emphasis on prevention rather than correction, and demands a company wide focus on quality. JIT philosophy is encompasses many of W. Edwards Deming’s 14 points of Management concepts.
In Nissan Motor, just-in-time process depends not on human frailty but on machine precision. All the components arrived just in time to be installed and always minimum the work-in-progress to reduce the cost of warehousing rather than to revenue-generating production. In addition, Nissan Motor has make sure that very vehicle is monitored automatically throughout each stage of production and this allows the trigger can easily to send message to the production system and assure that products is done just in time.
3.2.2 Kaizen
According to Steve Stephenson, Kaizen is a system of continuous improvement in quality, technology,