Interestingly technology advancement influence customer relation management from interaction with customer, building relationship and customer information gathering. In additional, information technology revolution leads a transformation to central marketing framework in three major marketing strategies, which are service marketing, customisation and relationship marketing. Furthermore, technology advancement contributes to the business research methods as new and improved application or software tools emerge for data collection and analysing market data statistic. Also innovative hardware and software are capable to aid data analysis and compress data into information to suit the needs of business thus generating substantive and theoretical result.
Emphasis on the technology advancement which influence business research and marketing strategy provide an interesting insight on the development of business marketing strategy and research methods. In additional, it is convincing that implementation of information technology clearly driven business to another level. In fact, information and knowledge about the market, customer and competitor are important for