The scenario given was that I had been selected as a branch manager in UK of an organization that is European based. The company has no human resource department and they have given me the opportunity to recruit staff members as sales officers. The objective of learning though this was the process of recruiting staff, managing them and how to avoid on arising conflicts. What factors helped in gaining success of the branch as well as what made employees happy. This helped in learning what kind of leadership styles should be observed that removed all sorts of problems. Learning through this assisted me in managing both managing and leadership qualities.
Task 1
1.1; Job Specification of a Sales Officer:
Job Title: Sales Officer
Reports to: Branch Manager
Location: UK branch
Job Purpose/ Primary Objective: Earn name as that of the other European branches. Tend to accomplish business arena through activities by researching and developing marketing plans to avail opportunities; managing staff.
Key Responsibilities:
• Achieve marketing and sales operational activities by analyzing the sales information available in the market and suggest strategic plans accordingly.
• Meet marketing and sales financial objectives by forecasting requirements; preparing annual budget and scheduling expenditures.
• Develop field sales action plans and accomplish strategies by planning, implementing and then evaluating.
• Sustain relationships by visiting the market and anticipate in availing new opportunities.
• Provide periodic information to the head by collecting, analyzing and summarizing data and trends.
• Identify customer wants and needs, competitors’ share in the market and prepare a SWOT analysis of the competitors.
• Establish pricing strategies; recommend selling price, monitor costs, competition supply and demand.
• Protect organization’s
Bibliography: Prasad.L.M,(2011). “Principles and practice of Management” pg-105. Vaid K.N.(2007). “Labor Welfare and Health Care in India” pg 22. Steiner, G. A. (1990). “Top Management Planning,” (MacMillian,New York). Kolb, D. A. and Frohman, A. L. (1998) "An Organizational Development Approach to Consulting." Sloan Management Review, Vol. 12, pg 51-65. Slevin, D. P. and Pinto, J. K. "Balancing Strategy and Tactics in HR Implementation. ' Sloan Management Review, Vol. 29, No. 6, pg. 33-41.