HSC Level 3 Unit 1
Harriet Green: moonkai@hotmail.com
Unit 1
Promote communication in health, social care or children’s and young people’s settings
Unit number: J/601/1434 (SHC31)
Credit: 3
Guided Learning Hours: 10
Level: 3
Learning outcomes:
Outcome 1 Understand why effective communication is important in the work setting
1.1 Identify the different reasons people communicate.
The main reason we communicate is because we want or require something.
This may be for comfort: We may require something for our comfort in the form of food or drink, keeping warm or cool, the use of the toilet, bathing etc. or emotional comfort.
Exchange of information: We may need to give or receive information about ourselves and the choices we may need to make.
Expression of our emotions: We communicate our emotions so that the people around us know how we feel and how to support us whether we are happy, sad or scared.
Communication may be verbal, non-verbal, formal or informal. All communication should remain confidential on a need to know basis whatever the type of communication that has taken place.
1.2 Explain how communication affects relationships in the work setting.
Communication plays a vital role in the care of an individual. I need to know what I am required to do at each service user’s call. This information is communicated to me in a variety of different ways. The service user may tell me, it is written in the care plan and in the assessment when a package is taken on. I may speak to family members or be left notes by family or other carers. If a service user is unable to communicate verbally they may gesture to me to let me know what they need or how they feel. Effective communication helps to build a trusting relationship which allows care to be successful.
Communication between carers is very important as we need to make sure that care is continuous and we work as a team. Discussions about how a service user likes their care, how difficulties
Unit 1
Promote communication in health, social care or children’s and young people’s settings
Unit number: J/601/1434 (SHC31)
Credit: 3
Guided Learning Hours: 10
Level: 3
Learning outcomes:
Outcome 1 Understand why effective communication is important in the work setting
1.1 Identify the different reasons people communicate.
The main reason we communicate is because we want or require something.
This may be for comfort: We may require something for our comfort in the form of food or drink, keeping warm or cool, the use of the toilet, bathing etc. or emotional comfort.
Exchange of information: We may need to give or receive information about ourselves and the choices we may need to make.
Expression of our emotions: We communicate our emotions so that the people around us know how we feel and how to support us whether we are happy, sad or scared.
Communication may be verbal, non-verbal, formal or informal. All communication should remain confidential on a need to know basis whatever the type of communication that has taken place.
1.2 Explain how communication affects relationships in the work setting.
Communication plays a vital role in the care of an individual. I need to know what I am required to do at each service user’s call. This information is communicated to me in a variety of different ways. The service user may tell me, it is written in the care plan and in the assessment when a package is taken on. I may speak to family members or be left notes by family or other carers. If a service user is unable to communicate verbally they may gesture to me to let me know what they need or how they feel. Effective communication helps to build a trusting relationship which allows care to be successful.
Communication between carers is very important as we need to make sure that care is continuous and we work as a team. Discussions about how a service user likes their care, how difficulties