Human Resource Management
CASE I:-EMPLOYEE MOTIVATION IN A GOVERNMENT ORGANIZATION"
QUESTIONS
1. Discuss the long-term relevance of motivational techniques used by Baheti in the light of prevailing environment in the organization.
Answer:- Baheti used good techniques to motivate their employee to overcome the current situation.
a. Announcing the performance of the month was very good strategy to keep the performance up and also to sweeten the good relation with customer.
b. To improve attendance he also introduced the compulsory attendance of 20 days with the alignment of 200 calls per day. Going ahead it could be used as a strategy.
c. To dig out the root cause of the problem Baheti started talking with operators regarding the problem they face on the floor. Going forward this could also made as a strategy in terms of one to one talk with the employees periodically, if needed.
d. Introduction of the yearly or half yearly performer was another best strategy, which could be followed continuously as a strategy.
e. Introducing prizes of employees’ choice.
f. Identifying and recognizing the best employee and keeping their name on the board of honor was another best strategy what was followed.
g. Issuing the appreciation letter was another technique what helped organization and management to earn the faith of employees.
If above points were practiced regularly as strategy, would have resulted greatly from the beginning itself. Indeed the used motivational techniques were long-term relevance of motivational techniques used by Baheti in the light of prevailing environment in the organization.
Question:-
2. Had you been Baheti, what other techniques you would have used to improve the special services provided by the organization?
Answers: -
a. I could have introduced the “BSNL brainstorming BOX”. It would be a box where every employee could contribute his/her idea to improve the services. Not all the idea would have become excellent but could have led to the excellence.
QUESTIONS
1. Discuss the long-term relevance of motivational techniques used by Baheti in the light of prevailing environment in the organization.
Answer:- Baheti used good techniques to motivate their employee to overcome the current situation.
a. Announcing the performance of the month was very good strategy to keep the performance up and also to sweeten the good relation with customer.
b. To improve attendance he also introduced the compulsory attendance of 20 days with the alignment of 200 calls per day. Going ahead it could be used as a strategy.
c. To dig out the root cause of the problem Baheti started talking with operators regarding the problem they face on the floor. Going forward this could also made as a strategy in terms of one to one talk with the employees periodically, if needed.
d. Introduction of the yearly or half yearly performer was another best strategy, which could be followed continuously as a strategy.
e. Introducing prizes of employees’ choice.
f. Identifying and recognizing the best employee and keeping their name on the board of honor was another best strategy what was followed.
g. Issuing the appreciation letter was another technique what helped organization and management to earn the faith of employees.
If above points were practiced regularly as strategy, would have resulted greatly from the beginning itself. Indeed the used motivational techniques were long-term relevance of motivational techniques used by Baheti in the light of prevailing environment in the organization.
Question:-
2. Had you been Baheti, what other techniques you would have used to improve the special services provided by the organization?
Answers: -
a. I could have introduced the “BSNL brainstorming BOX”. It would be a box where every employee could contribute his/her idea to improve the services. Not all the idea would have become excellent but could have led to the excellence.