ICare Training
iCare Training
September 17, 2014
I attended a training provided by our corporation called “iCare”. This training was intended to help us become more effective on customer service and customer retention. This training involved two local centers, and was given by our district manager.
I really enjoyed this training, as it reminded all of us how important first impressions are when dealing with parents and children. Even though we do not work in a field that is considered a customer service field, we do have a lot of customer service skills we must possess in order to run an effective program.
One thing that really stood out to me was the 10/5 rule. With this rule, we were informed that when someone is within 10 feet of us, we are to acknowledge them verbally, as well as visually and extend a warm greeting to that person. When a person is within 5 feet of us, we are to walk over and be more personal with that person, and offer assistance to them. When working with young children this is an important rule to remember as these parents are leaving their most prized possessions with us while they go to work. Parents need to feel that their children are loved, cared for and welcomed into the classroom. Some children need a little extra help getting started in their day, and parents fully appreciate teachers who are aware of that, and are ready to meet their children when they arrive. Parents would not feel as comfortable or welcomed if we as care givers did not acknowledge them or their child when they arrive in the classroom. It is a critical part of customer service to greet parents and welcome children into the classroom each day.
It is just as important to extend a warm greeting to parents as they arrive in the evening to pick up their child. They love to hear tidbits about how their child’s day was, and see examples of the work they have been doing in the class. This helps parents to not feel guilty about leaving their child so they can go to
September 17, 2014
I attended a training provided by our corporation called “iCare”. This training was intended to help us become more effective on customer service and customer retention. This training involved two local centers, and was given by our district manager.
I really enjoyed this training, as it reminded all of us how important first impressions are when dealing with parents and children. Even though we do not work in a field that is considered a customer service field, we do have a lot of customer service skills we must possess in order to run an effective program.
One thing that really stood out to me was the 10/5 rule. With this rule, we were informed that when someone is within 10 feet of us, we are to acknowledge them verbally, as well as visually and extend a warm greeting to that person. When a person is within 5 feet of us, we are to walk over and be more personal with that person, and offer assistance to them. When working with young children this is an important rule to remember as these parents are leaving their most prized possessions with us while they go to work. Parents need to feel that their children are loved, cared for and welcomed into the classroom. Some children need a little extra help getting started in their day, and parents fully appreciate teachers who are aware of that, and are ready to meet their children when they arrive. Parents would not feel as comfortable or welcomed if we as care givers did not acknowledge them or their child when they arrive in the classroom. It is a critical part of customer service to greet parents and welcome children into the classroom each day.
It is just as important to extend a warm greeting to parents as they arrive in the evening to pick up their child. They love to hear tidbits about how their child’s day was, and see examples of the work they have been doing in the class. This helps parents to not feel guilty about leaving their child so they can go to