1. Compare and contrast two appropriate techniques that could be used to investigate incidents. You do not have to limit your response to techniques discussed in the text. Which techniques would you favor? Why?
Interviews and Inspections can be to investigate incidents.
I favor inspections, as this is raw data from the incident scene which can be used to draw up scenarios and conclusions.
2. When using questioning techniques to investigate incidents, why do you think it is necessary to be aware of culturally appropriate techniques when communicating with people from diverse backgrounds and with diverse abilities?
Culturally appropriate techniques are necessary so as not to offend the interviewee through misinterpretation of questioning.
Assessment activity 2
Scenario
A female employee, Ruby O’Brien, fractured her tailbone after misjudging the position of her office chair at JBC Technologies, a medical research and distribution organisation in Brisbane. Ruby made numerous complaints to her manager about a plastic floor mat being slippery and dangerous, but she was told to use it anyway. On the day of the incident, Ruby stood up at her office workstation, but when she went to sit down, the chair was not behind and she fell to the floor.
1. Analyse the scenario and establish the actions leading up to the incident.
- Plastic floor mat was noted by Ruby to be slippery and dangerous. - Numerous complaints to manager were not acted upon. - Ruby fractured her tailbone after misjudging the position of her chair. - There were no witnesses. - There was no other person injured.
2. What do you think should have been done post incident? How would you have collected information about what happened leading up to, during and after the incident.
- Check the site - Interview co-workers and the injured person as soon