(Case study - Thistle city Barbican, London, UK)
BACKGROUND OF THE STUDY
INTRODUCTION
In the recent years, many businesses have undergone several organizational changes due to the rapid and continual increase innovation in technology that exposes organizational systems and processes, increase diverse markets and create opportunities for more growth and revenue through adequate knowledge of their needs and expectations in the marketplace which concedes employees and organization as a whole to experience rapid change like never before as they move freely within the organization.
The concept of organizational change involves making adjustments to achieve organizational goals more efficiently and effectively using business strategy to accomplish those overall goals set by the organization. Usually, organization undertakes some organizational transformation when its reaches a level of experiencing a substantial growth and development in their life cycle. Examples of organizational changes might include merger, introduction of new technologies, transition of new executives or directors in the case of Thistle City Barbican, restructuring operations, rightsizing and re-engineering.
According to some experts, organizational change is refer to as an organization wide change which may occur in numerous forms such as internal and external or uncontrollable changes (Harris & Hartman, 2001). Both the internal and external factors are discussed in this research using thistle city hotel to examine the importance and the adverse effect of organizational change or transformation on employees and organizational performance.
In spite of the importance of organizational change, most change initiatives has not been successfully implemented or fails to deliver the expected organizational goals as expected by the owner of the business as a result of poorly defined organizational objectives and project management skills
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