Impact of Electronic Banking System
ABSTRACT
Electronic Banking system has become an important practice among Commercial banks in Nigeria. The introduction of the electronic banking has improve banking efficiency in rendering services to customer. In line with his study the is to aim at examine the impact of electronic banking system in Nigeria. Through the cluster sampling techniques, data was collected by means of questionnaires from 40 unity bank Officers and the result shows that Unity Bank electronic banking guidelines are in line with CBN electronics banking guidelines. The Bank has an effective electronic banking system which has improve the customers relationship and satisfaction. To this and it is recommended that bank information technology training program should be encourage among the staff of Unity Bank. Therefore it is concluded that necessary legal codes banking should established in order to enhance growth of the industry.
TABLE OF CONTENTS
TITLE PAGE i
CERTIFICATION ii
DEDICATION iii
ACKNOWLEDGMENT iv
ABSTRACT v
LIST OF TABLES iv
CHAPTER ONE: INTRODUCTION 1.1 Background of the Study 1.2 Statement of the Problem 1.3 Objectives of the Study 1.4 Statement of Research Questions 1.5 Research of Hypothesis 1.6 Significance of the Study 1.7 Scope of the Study 1.8 Limitation of the Study 1.9 Definition of Terms
CHAPTER TWO: LITERATURE REVIEW
2.1 Introduction
2.2 Theoretical views on Electronic Banking
2.3 Electronic Banking and the common Banking product
2.3.1 Telephone and Banking products
2.3.2 The card system
2.3.3 The Automated Teller Machine (ATM)
2.4 The Entry of Nigerian Banks Electronic Banking
2.5 The Emerging Issues in Electronic Banking
2.5.1 Threats of Cyber crime of Nigerian Banking Premises
2.5.2 The Regulatory challenges
2.5.3 Electronic Banking Profitability and Efficiency
2.5.4 Bank Customer
Electronic Banking system has become an important practice among Commercial banks in Nigeria. The introduction of the electronic banking has improve banking efficiency in rendering services to customer. In line with his study the is to aim at examine the impact of electronic banking system in Nigeria. Through the cluster sampling techniques, data was collected by means of questionnaires from 40 unity bank Officers and the result shows that Unity Bank electronic banking guidelines are in line with CBN electronics banking guidelines. The Bank has an effective electronic banking system which has improve the customers relationship and satisfaction. To this and it is recommended that bank information technology training program should be encourage among the staff of Unity Bank. Therefore it is concluded that necessary legal codes banking should established in order to enhance growth of the industry.
TABLE OF CONTENTS
TITLE PAGE i
CERTIFICATION ii
DEDICATION iii
ACKNOWLEDGMENT iv
ABSTRACT v
LIST OF TABLES iv
CHAPTER ONE: INTRODUCTION 1.1 Background of the Study 1.2 Statement of the Problem 1.3 Objectives of the Study 1.4 Statement of Research Questions 1.5 Research of Hypothesis 1.6 Significance of the Study 1.7 Scope of the Study 1.8 Limitation of the Study 1.9 Definition of Terms
CHAPTER TWO: LITERATURE REVIEW
2.1 Introduction
2.2 Theoretical views on Electronic Banking
2.3 Electronic Banking and the common Banking product
2.3.1 Telephone and Banking products
2.3.2 The card system
2.3.3 The Automated Teller Machine (ATM)
2.4 The Entry of Nigerian Banks Electronic Banking
2.5 The Emerging Issues in Electronic Banking
2.5.1 Threats of Cyber crime of Nigerian Banking Premises
2.5.2 The Regulatory challenges
2.5.3 Electronic Banking Profitability and Efficiency
2.5.4 Bank Customer
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