As part of an academic research, this survey aims to explore the attitudes of professionals regarding the potential of mobile phones to serve the unbanked.
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Part 1: Attitude of conventional banking system professional vis-à-vis unbanked people.
1) In your opinion, what is the typical profile of an unbanked person? Are there different typical profiles?
2) In your opinion, what are the reasons for being unbanked in developed countries?
3) In your opinion, what are the reasons for being unbanked in developing countries?
4) In your opinion, to what extent may the unbanked market represent an economic interest for banking and financial products suppliers, as does the conventional market?
Part 2: Perspectives of the adoption of mobile phones by the unbanked in developed and developing countries
1) Do poor people of developed countries easily adopt a new technology like mobile phones?
2) If your answer to the previous question is positive : in your opinion how can mobile phones change the life of poor people in developed countries, in general, and more particularly, with regards to the access to banking and financial products?
3) Do poor people of developing countries easily adopt a new technology like mobile phones?
4) If your answer is positive to the previous question: in your opinion how can mobile phones change the life of poor people in developing countries, in general, and more particularly, with regards to the access to banking and financial products?
5) In general, what are, in your opinion, the most important services and technological differences between developed and developing countries regarding mobile phones?
Part 3: Attitudes of respondents towards the various technologies used in developed and developing