Industrial Report
CONTENT
1. Chapter 1
Introduction
Background of 1MOCC
Mission, vision, objective of 1MOCC
Organization chart
1MOCC’s principal activities
CHAPTER 1:
BACKGROUND OF ONE MALAYSIA ONE CALL CENTRE (1MOCC)
Introduction
Assalaimulaikum Warahmatullahhiwabarakutuh and the deepest gratitude to the divine grace and blessings as I can prepare this industrial report properly. While there are things that cannot be avoided, but it would not be a problem in completing the task.
However, I’m still looking for variety of sources and the results is this report can be prepared by the hard work and the help from colleagues. I am here to express my gratitude to Mrs. Yus Aznita binti Ustadi for being helpful in providing guidance and tutoring me to write this report.
I am proud to be able to complete this task on time. Finally, I would like to thank all those involved directly or indirectly in completing this task.
Thank you.
Yours sincerely,
………………………………………….
(FARHANA HAZWANI BINTI MUSA)
Matrix number: 2009276472
Group: NAMAF10I
Background of 1MOCC
Pusat Panggilan 1Malaysia (1Malaysia One Call Centre - 1MOCC) was established under the approval of the National Committee of the Blue Ocean Strategy (BOS) on 20 September, and serve as one of the projects under the National Flagship.
1MOCC project aims to facilitate public communication with government agencies as customers. Through this initiative, all questions, complaints and suggestions of the public will be linked to a contact number compared various contact numbers Government agencies available. Outcome of this project will provide a lot of advantages of short-term and long-term aspects of operational cost savings through the termination of the government online, without charge calls between the agencies and to optimize the use of resources.
1MOCC operation was launched by the Honourable Prime Minister of Malaysia; Datuk Seri Najib Tun Razak on 12 November 2012 at the Dewan Sri
1. Chapter 1
Introduction
Background of 1MOCC
Mission, vision, objective of 1MOCC
Organization chart
1MOCC’s principal activities
CHAPTER 1:
BACKGROUND OF ONE MALAYSIA ONE CALL CENTRE (1MOCC)
Introduction
Assalaimulaikum Warahmatullahhiwabarakutuh and the deepest gratitude to the divine grace and blessings as I can prepare this industrial report properly. While there are things that cannot be avoided, but it would not be a problem in completing the task.
However, I’m still looking for variety of sources and the results is this report can be prepared by the hard work and the help from colleagues. I am here to express my gratitude to Mrs. Yus Aznita binti Ustadi for being helpful in providing guidance and tutoring me to write this report.
I am proud to be able to complete this task on time. Finally, I would like to thank all those involved directly or indirectly in completing this task.
Thank you.
Yours sincerely,
………………………………………….
(FARHANA HAZWANI BINTI MUSA)
Matrix number: 2009276472
Group: NAMAF10I
Background of 1MOCC
Pusat Panggilan 1Malaysia (1Malaysia One Call Centre - 1MOCC) was established under the approval of the National Committee of the Blue Ocean Strategy (BOS) on 20 September, and serve as one of the projects under the National Flagship.
1MOCC project aims to facilitate public communication with government agencies as customers. Through this initiative, all questions, complaints and suggestions of the public will be linked to a contact number compared various contact numbers Government agencies available. Outcome of this project will provide a lot of advantages of short-term and long-term aspects of operational cost savings through the termination of the government online, without charge calls between the agencies and to optimize the use of resources.
1MOCC operation was launched by the Honourable Prime Minister of Malaysia; Datuk Seri Najib Tun Razak on 12 November 2012 at the Dewan Sri