Interpersonal Relationships - Section III
Factors Influencing Interpersonal Relations: Part III.
Benefits of the study of perception, listening, self-concept, and self esteem.
- Become aware that perception is largely personal choice.
- Learn to identify erroneous perception and cause and develop methods to limit.
- Integrate different elements of self-concept.
- Learn skills to improve listening and empathic responding.
- Increase awareness of how self-esteem and self-concept can affect communication.
- Develop ideas for how to improve self-esteem.
CHECK Assessing Listening Behavior. (Supplemental Material.)
Defining Listening: Process of making sense out of what is being heard.
- Includes selecting attending, understanding, and remembering, and responding.
Hearing: Physiological process of decoding sounds.
Selecting: Focus on words and nonverbal vs. Background noise.
Attending: Tend to attend to sounds/messages relating to interest or needs.
Understanding: Assign meaning to sounds and words.
Remembering: To recall information. Short Term Memory (limited): (7+- 2 items) Long Term Memory (unlimited): Repetition fixes items into the long term.
Responding: Verbal or nonverbal behaviours that confirm understanding of message. Estimated that 12% of people were paying attention in class.
Listening Barriers:
- Tracking and remembering things.
- Self-focus.
- Personal Agenda: Can cause tuning out and attending to what we are going to say next. Overcome by awareness of drifting and shift focus back.
- Emotional Noise: Emotional arousal makes it hard to focus. May be aroused by objectionable word or concepts. Overcome by effort to stay on subject.
- Criticizing the speaker: Judging the speaker vs. message. Overcome by focus on message.
- Information Rate: We thin fast then people speak. 600-800 though pm, 125 talked. o Can lead to tuning out, daydreaming, illusion of concentration.
Overcome by using extra time to summarize message.
- Information overload: Bombardment of info. Overcome by checking
Benefits of the study of perception, listening, self-concept, and self esteem.
- Become aware that perception is largely personal choice.
- Learn to identify erroneous perception and cause and develop methods to limit.
- Integrate different elements of self-concept.
- Learn skills to improve listening and empathic responding.
- Increase awareness of how self-esteem and self-concept can affect communication.
- Develop ideas for how to improve self-esteem.
CHECK Assessing Listening Behavior. (Supplemental Material.)
Defining Listening: Process of making sense out of what is being heard.
- Includes selecting attending, understanding, and remembering, and responding.
Hearing: Physiological process of decoding sounds.
Selecting: Focus on words and nonverbal vs. Background noise.
Attending: Tend to attend to sounds/messages relating to interest or needs.
Understanding: Assign meaning to sounds and words.
Remembering: To recall information. Short Term Memory (limited): (7+- 2 items) Long Term Memory (unlimited): Repetition fixes items into the long term.
Responding: Verbal or nonverbal behaviours that confirm understanding of message. Estimated that 12% of people were paying attention in class.
Listening Barriers:
- Tracking and remembering things.
- Self-focus.
- Personal Agenda: Can cause tuning out and attending to what we are going to say next. Overcome by awareness of drifting and shift focus back.
- Emotional Noise: Emotional arousal makes it hard to focus. May be aroused by objectionable word or concepts. Overcome by effort to stay on subject.
- Criticizing the speaker: Judging the speaker vs. message. Overcome by focus on message.
- Information Rate: We thin fast then people speak. 600-800 though pm, 125 talked. o Can lead to tuning out, daydreaming, illusion of concentration.
Overcome by using extra time to summarize message.
- Information overload: Bombardment of info. Overcome by checking