Conceptual Skills First skills I want to introduce is conceptual skills. It refers to the mental ability to analyze and diagnose complex situation. It helps manager see how things fit together and facilitate making good decision. Every decision made by the manager will have a huge effect to the company, especially the decisions made by the top-level managers. The person who needs this skills the most is usually those who have a higher position in a company. For example like CEO, Managing Director and General Manager. These people have to make big and important decision every day. Thus, they need these skills to make more accurate and wiser decision.
Interpersonal Skills The second skills are interpersonal skills. Interpersonal skills encompass the ability to work with, understand, mentor and motivate other people, both individually and in groups. Since manager gets things done through other people, they must have good interpersonal skills to communicate, motivate and delegate. Without the staffs, there is nothing a manager can do. So, managers need good interpersonal skills to have good relationship with the staffs. If the relationship among the managers and the staffs are good, they can understand each other and work more efficiently.