Inventory Management
CHAPTER
1 Introduction to Operations Management
2
Competitiveness, Strategy, and Productivity
CHAPTER OUTLINE Introduction, 42 Competitiveness, 42
Why Some Organizations Fail, 43
2 Competitiveness, Strategy, and Productivity
3 Forecasting 4 Product and Service Design 5 Strategic Capacity Planning for Products and Services 6 Process Selection and Facility Layout 7 Work Design and Measurement 8 Location Planning and Analysis 9 Management of Quality 10 Quality Control 11 Aggregate Planning and Master Scheduling 12 MRP and ERP 13 Inventory Management 14 JIT and Lean Operations 15 Supply Chain Management 16 Scheduling 17 Project Management 18 Management of Waiting Lines 19 Linear Programming
Transforming Strategy into Action: The Balanced Scorecard, 54 Productivity, 56
Computing Productivity, 57 Productivity in the Service Sector, 60 Factors That Affect Productivity, 60 Improving Productivity, 62
Mission and Strategies 44
Strategies and Tactics, 45 Strategy Formulation, 47 Supply Chain Strategy, 51 Sustainability Strategy, 51 Global Strategy, 51
Operations Strategy, 52
Strategic Operations Management Decision Areas, 53 Quality and Time Strategies, 53
Cases: An American Tragedy: How a Good Company Died, 66 Home-Style Cookies, 67 Hazel Revisited, 69 “Your Garden Gloves,” 69 Operations Tour: The U.S. Postal Service, 70
Implications of Organization Strategy for Operations Management, 54
LEARNING OBJECTIVES
After completing this chapter, you should be able to: 1 2 3 4 List the three primary ways that business organizations compete. Explain five reasons for the poor competitiveness of some companies. Define the term strategy and explain why strategy is important. Discuss and compare organization strategy and operations strategy, and explain why it is important to link the two. Describe and give examples of timebased strategies. 6 Define the term productivity and explain why it is important to organizations and to countries. 7 Provide some of
1 Introduction to Operations Management
2
Competitiveness, Strategy, and Productivity
CHAPTER OUTLINE Introduction, 42 Competitiveness, 42
Why Some Organizations Fail, 43
2 Competitiveness, Strategy, and Productivity
3 Forecasting 4 Product and Service Design 5 Strategic Capacity Planning for Products and Services 6 Process Selection and Facility Layout 7 Work Design and Measurement 8 Location Planning and Analysis 9 Management of Quality 10 Quality Control 11 Aggregate Planning and Master Scheduling 12 MRP and ERP 13 Inventory Management 14 JIT and Lean Operations 15 Supply Chain Management 16 Scheduling 17 Project Management 18 Management of Waiting Lines 19 Linear Programming
Transforming Strategy into Action: The Balanced Scorecard, 54 Productivity, 56
Computing Productivity, 57 Productivity in the Service Sector, 60 Factors That Affect Productivity, 60 Improving Productivity, 62
Mission and Strategies 44
Strategies and Tactics, 45 Strategy Formulation, 47 Supply Chain Strategy, 51 Sustainability Strategy, 51 Global Strategy, 51
Operations Strategy, 52
Strategic Operations Management Decision Areas, 53 Quality and Time Strategies, 53
Cases: An American Tragedy: How a Good Company Died, 66 Home-Style Cookies, 67 Hazel Revisited, 69 “Your Garden Gloves,” 69 Operations Tour: The U.S. Postal Service, 70
Implications of Organization Strategy for Operations Management, 54
LEARNING OBJECTIVES
After completing this chapter, you should be able to: 1 2 3 4 List the three primary ways that business organizations compete. Explain five reasons for the poor competitiveness of some companies. Define the term strategy and explain why strategy is important. Discuss and compare organization strategy and operations strategy, and explain why it is important to link the two. Describe and give examples of timebased strategies. 6 Define the term productivity and explain why it is important to organizations and to countries. 7 Provide some of
Bibliography: AND FURTHER READING