Analysis – is examination, study, investigation, breakdown… Design – plan, drawing, propose, blueprint, aim, device (tool)
INTRODUCTION
All the news or headlines that we read today are all offer dramatic examples of how information technology affects business, large and small.
Companies use information as a weapon (join) in the battle to increase productivity, deliver quality products and services, maintain customer loyalty, and make sound decision.
In a global economy with intense competition, information technology can means the difference between success and failure.
CHAPTER INTRODUCTION CASE STUDY: MOUNTAIN VIEW COLLEGE BOOKSTORE
Background: Mountain View College is located in a large southwestern city. The school has grown rapidly and now has 8,000 students at three campuses, each with a branch (subdivision) bookstore. Wendly Lee, manager of college services, is responsible for all bookstore operations. Wendly wants a new information system that will increase efficiency and improve customer service.
As the case begins, Florence Fullerton, a system analyst in the college’s information technology department, is talking with Harry Boston. Harry is majoring in information system at Mountain View College and is earning credit toward his degree by working part-time as a student intern.
Participants: Florence and Harry
Location: Florence’s Office, 10 a.m Monday morning, September 10, 2007
Project status: Initial Discussion
Florence: Welcome aboard, Harry.
Harry : I’m glad to be hare. What’s on the agenda?
Florence: well, there’s been some talk about a new bookstore information system. Wendy says nothing is definite (specific) yet, but she suggested that we should get ready.
Harry: So we start by learning about the bookstore business?
Florence: Yes, the best system in the world isn’t worth much unless it supports business and