Ipt Hsc
Information Processes and Technology Study Notes
Project Management ▪ Project Management is a planned and ongoing process that guides all the development tasks and resources throughout a projects development ▪ A Project Plan organises the project by specifying who will do the task, what has to be done, how the task is done, what resources are required, and what is to be expected
▪ PROJECT MANAGEMENT TECHNIQUES ▪ Active Listening: Listening to people is the main source of critical information required for a project to run smoothly. Listening is not the same as hearing; to listen requires attention and involvement ▪ Mirroring: Involves repeating back some of the speakers key words – indicating that you are interested and would like to know and understand more ▪ Paraphrasing: Listener uses their own words to explain what they think the speaker just said. The listener reflects feelings as well as meaning in their response ▪ Summarising: Listener confirms their understanding in the speakers mind, and hence helps to bring the conversation to an end ▪ Clarifying: Listener asks questions or makes statements that encourage the speaker to provide more detailed explanations ▪ Motivational: Encourage the speaker and reinforce in their mind that you are indeed listening and are interested in what they have to say ▪ Conflict Resolution: Need to manage conflict so that issues are resolved appropriately for all concerned, and in the best interests of the project ▪ Negotiation Skills: Negotiation should be a friendly exchange where differences are argued logically and in a reasoned manner. This can even prevent situations leading towards conflicts
▪ TEAM BUILDING SKILLS ▪ “Tuckman” Stages of Team Development: ▪ 1. Forming – Team members are only just getting to know each other ▪ 2. Storming – People are beginning to feel comfortable with each other ▪ 3. Norming – Team members now
Project Management ▪ Project Management is a planned and ongoing process that guides all the development tasks and resources throughout a projects development ▪ A Project Plan organises the project by specifying who will do the task, what has to be done, how the task is done, what resources are required, and what is to be expected
▪ PROJECT MANAGEMENT TECHNIQUES ▪ Active Listening: Listening to people is the main source of critical information required for a project to run smoothly. Listening is not the same as hearing; to listen requires attention and involvement ▪ Mirroring: Involves repeating back some of the speakers key words – indicating that you are interested and would like to know and understand more ▪ Paraphrasing: Listener uses their own words to explain what they think the speaker just said. The listener reflects feelings as well as meaning in their response ▪ Summarising: Listener confirms their understanding in the speakers mind, and hence helps to bring the conversation to an end ▪ Clarifying: Listener asks questions or makes statements that encourage the speaker to provide more detailed explanations ▪ Motivational: Encourage the speaker and reinforce in their mind that you are indeed listening and are interested in what they have to say ▪ Conflict Resolution: Need to manage conflict so that issues are resolved appropriately for all concerned, and in the best interests of the project ▪ Negotiation Skills: Negotiation should be a friendly exchange where differences are argued logically and in a reasoned manner. This can even prevent situations leading towards conflicts
▪ TEAM BUILDING SKILLS ▪ “Tuckman” Stages of Team Development: ▪ 1. Forming – Team members are only just getting to know each other ▪ 2. Storming – People are beginning to feel comfortable with each other ▪ 3. Norming – Team members now