Is the Rookie Ready - Sarah Green
Case Write-Up 1: Is the Rookie Ready?
A manager listens, compromises, delegates appropriately, coaches and leads by example. Both Tim
O’Connell and Kristen Hammersmith are referenced as Managers in HBR’s case study “Is the Rookie
Ready” by Sarah Green. Although Kristen is the newly appointment Manager and by default one could argue that she is the rookie; but judging Tim’s behavior and rash decision on the Hybara project, I believe he has proven himself as the Rookie Manager.
A good manager with any leadership skills would never commit to a very tight deadline with many constraints without asking the customer a few questions and consulting with his or her project manager or team members. Tim points out that “without this revenue Driscoll may be looking at staff reductions.” Although this is a valid point, he has failed to understand that Hybara is essentially begging him for the software installation so that they don’t lose any more revenue. Tim realizes Hybara’s urgency and an opportunity for the company to gain revenue, but fails to see Hybara’s desperation which is a positive playing factor in negotiating a better delivery timeframe as well as extra revenue in expediting the project installation.
Committing to a project that takes three times as long to complete during a Christmas break knowing the staff may be out on vacation, was an impulsive irresponsible decision. This alludes to the fact that
Tim failed to give Kristen and her team an opportunity to provide feedback and to feel valued and respected. Tim could have simply empowered Kristen by engaging her with his thoughts or concerns on
Hybara’s request, or asked for her suggestions and input regarding the tight timeframe. Instead, Tim put the project at risk, set the project and Kristen for failure as soon as he hung up the phone with Hybara with his commitment.
Further, we can see that Tim has ineffectively dealt with his dislike to Alessandra Sandoval’s persona.
Not being able
A manager listens, compromises, delegates appropriately, coaches and leads by example. Both Tim
O’Connell and Kristen Hammersmith are referenced as Managers in HBR’s case study “Is the Rookie
Ready” by Sarah Green. Although Kristen is the newly appointment Manager and by default one could argue that she is the rookie; but judging Tim’s behavior and rash decision on the Hybara project, I believe he has proven himself as the Rookie Manager.
A good manager with any leadership skills would never commit to a very tight deadline with many constraints without asking the customer a few questions and consulting with his or her project manager or team members. Tim points out that “without this revenue Driscoll may be looking at staff reductions.” Although this is a valid point, he has failed to understand that Hybara is essentially begging him for the software installation so that they don’t lose any more revenue. Tim realizes Hybara’s urgency and an opportunity for the company to gain revenue, but fails to see Hybara’s desperation which is a positive playing factor in negotiating a better delivery timeframe as well as extra revenue in expediting the project installation.
Committing to a project that takes three times as long to complete during a Christmas break knowing the staff may be out on vacation, was an impulsive irresponsible decision. This alludes to the fact that
Tim failed to give Kristen and her team an opportunity to provide feedback and to feel valued and respected. Tim could have simply empowered Kristen by engaging her with his thoughts or concerns on
Hybara’s request, or asked for her suggestions and input regarding the tight timeframe. Instead, Tim put the project at risk, set the project and Kristen for failure as soon as he hung up the phone with Hybara with his commitment.
Further, we can see that Tim has ineffectively dealt with his dislike to Alessandra Sandoval’s persona.
Not being able