ivrs
International Journal of Advanced Engineering Technology
E-ISSN 0976-3945
Research Article
INTERACTIVE VOICE RESPONSE SYSTEM FOR
EDUCATIONAL INSTITUTION
Ms Seema P Mishra, Ms Apeksha S.Chavan, Swapnil S. Gourkar
Address for Correspondence
Lecturer (ETRX Dept)
Pillai’s Institute of Information technology, New Panvel, Mumbai
ABSTRACT
The Interactive Voice Response (IVR) System serves as a bridge between people and computer databases by connecting the telephone network with the database. The telephone user can access the information from anywhere at anytime simply by dialing a specified number and following an on-line instruction when a connection has been established. The IVR system uses pre-recorded or computer generated voice responses to provide information in response to an input from a telephone caller. The input may be given by means of touch-tone or Dual Tone Multi-Frequency (DTMF) signal, which is generated when a caller presses a key of his/her telephone set, and the sequence of messages to be played is determined dynamically according to an internal menu structure (maintained within the IVR application program) and the user input. The IVRS system which will be designed will provide an ideal platform for the operation of start-ups and existing small concerns. It will be a highly economical and efficient way to replace the Dialogic card which is very costly and requires a high maintenance and regular up gradation. The IVRS system which will be designed will consist of simple components like microcontroller and some basic application chips interfaced to a PC which will have small software running in the backend while the other jobs are performed on the front end.
INTRODUCTION
Interactive Voice Response systems can play a significant role in providing efficient customer service. Properly implemented, they can increase customer satisfaction, lower costs and offer new services. The return on investment (ROI) on these
systems
E-ISSN 0976-3945
Research Article
INTERACTIVE VOICE RESPONSE SYSTEM FOR
EDUCATIONAL INSTITUTION
Ms Seema P Mishra, Ms Apeksha S.Chavan, Swapnil S. Gourkar
Address for Correspondence
Lecturer (ETRX Dept)
Pillai’s Institute of Information technology, New Panvel, Mumbai
ABSTRACT
The Interactive Voice Response (IVR) System serves as a bridge between people and computer databases by connecting the telephone network with the database. The telephone user can access the information from anywhere at anytime simply by dialing a specified number and following an on-line instruction when a connection has been established. The IVR system uses pre-recorded or computer generated voice responses to provide information in response to an input from a telephone caller. The input may be given by means of touch-tone or Dual Tone Multi-Frequency (DTMF) signal, which is generated when a caller presses a key of his/her telephone set, and the sequence of messages to be played is determined dynamically according to an internal menu structure (maintained within the IVR application program) and the user input. The IVRS system which will be designed will provide an ideal platform for the operation of start-ups and existing small concerns. It will be a highly economical and efficient way to replace the Dialogic card which is very costly and requires a high maintenance and regular up gradation. The IVRS system which will be designed will consist of simple components like microcontroller and some basic application chips interfaced to a PC which will have small software running in the backend while the other jobs are performed on the front end.
INTRODUCTION
Interactive Voice Response systems can play a significant role in providing efficient customer service. Properly implemented, they can increase customer satisfaction, lower costs and offer new services. The return on investment (ROI) on these
systems
References: IJAET/Vol.III/ Issue I/January-March, 2012/33-38 E-ISSN 0976-3945