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Introduction
Robbins, Bergman, Stagg, and Coulter (2012) assert that management involves coordinating and overseeing the work activities of others so that their activities are completed efficiently and effectively. The manager interviewed in this specific task is Mr. C who is the Chief Executive Officer of Company HBO which is a bank in Zimbabwe that has access to the cutting edge of global capital markets through its vast shareholder networks built over the years. The hierarchy of the firm is set up such that Mr. C is the top level manager and does not directly report to anyone. Mr. C in his work incorporates Fayol’s four managerial functions, namely; planning, organizing, leading and controlling. As the head of the organization all four come into play and require a certain balance to effectively and efficiently reach organizational goals. The current economic and technological environment largely affects Mr. C’s work in positive and negative ways. New technology has largely helped improve the workload and allowed for greater customer satisfaction, while the economic environment in not only Zimbabwe but the worldwide economy has made the banking industry harder to operate in.
Planning
According to Robbins et al. (2012), planning involves defining goals, establishing strategy, and developing plans to coordinate activities. Planning is an essential step for top level managers like Mr. C as it shapes and directs the organization as a whole. Mr. C explained that planning for him is very essential because the last thing you want to do is to lead the organization in the wrong direction. In most cases, a well-planned and thought out strategy or message is easier to communicate to subordinates, allowing for effective two-way communication. This function links with Robert L. Katz’s conceptual skills. Conceptual skills are defined as the ability to think and to conceptualize about abstract and complex situations (Robbins et al.,2011). Making complex decisions requires
Robbins, Bergman, Stagg, and Coulter (2012) assert that management involves coordinating and overseeing the work activities of others so that their activities are completed efficiently and effectively. The manager interviewed in this specific task is Mr. C who is the Chief Executive Officer of Company HBO which is a bank in Zimbabwe that has access to the cutting edge of global capital markets through its vast shareholder networks built over the years. The hierarchy of the firm is set up such that Mr. C is the top level manager and does not directly report to anyone. Mr. C in his work incorporates Fayol’s four managerial functions, namely; planning, organizing, leading and controlling. As the head of the organization all four come into play and require a certain balance to effectively and efficiently reach organizational goals. The current economic and technological environment largely affects Mr. C’s work in positive and negative ways. New technology has largely helped improve the workload and allowed for greater customer satisfaction, while the economic environment in not only Zimbabwe but the worldwide economy has made the banking industry harder to operate in.
Planning
According to Robbins et al. (2012), planning involves defining goals, establishing strategy, and developing plans to coordinate activities. Planning is an essential step for top level managers like Mr. C as it shapes and directs the organization as a whole. Mr. C explained that planning for him is very essential because the last thing you want to do is to lead the organization in the wrong direction. In most cases, a well-planned and thought out strategy or message is easier to communicate to subordinates, allowing for effective two-way communication. This function links with Robert L. Katz’s conceptual skills. Conceptual skills are defined as the ability to think and to conceptualize about abstract and complex situations (Robbins et al.,2011). Making complex decisions requires