job description

Operations Administrator - Translation
About the Role
As an Operations Administrator you will be actively and extensively involved in assisting the
Operations team with supplier sourcing and communication. Your role will involve liaison with suppliers and also managing, meeting and exceeding expectations.
Responsibilities
Assisting the Operations team by sourcing new suppliers and liaising with existing suppliers supported and guided by the Translation Team Leader and Global Operations Director, including; 
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Ensuring that projects are executed using the correct methodology and resources in order to provide the customer with the best solution to their needs.
Understanding the company’s processes and procedures, adhering to them and seeking improvements.
Ensuring that the quality of deliverables is in line with or above the clients’ expectations by sourcing linguists and negociate rates in line with project budgets
Establishing direct links with suppliers to ensure good communication on project matters. Using the company’s project management and linguist recruitment system for effective organisation and cost inputting in order to enhance productivity.
Actively contributing to improvement of systems, procedures and the linguist database. Identifying issues and proposing solutions.
Ensuring that supplier data and workflow information is kept up-to-date and stored in the correct place for ease of use and future retrieval.
Taking part in vendor management across services.
Ad hoc QA duties if required.
Involvement in the marketing and selling processes of the company; providing copy for marketing purposes, newsletters, client-facing documentation and website material. Any other duties commensurate with the level of role to ensure the smooth operation of Global Lingo’s business.

What you’ll need
 A degree in Languages, ideally Translation
 Experience operating (or willingness to learn how to use)