Mr. Burns felt that to increase revenue in the mall locations, Greetings would need to attract new customers and sell more goods repeat customers. In order to do this, the company would need to add a new product line. However , to keep costs down, the product line should be one that would not require much additional store space. In order to improve earnings, rather than just increase revenues, Greetings would have to carefully manage the costs of this new product line.
After careful consideration of many possible products, the company’s management found a product that seemed to be a very good strategic fit its existing products: highquality unframed and framed prints. The critical element of this plan was that customers would pick out prints by viewing them on widescreen computer monitors in each store. Orders would be processed and shipped from central location. Thus, store size would not have to increase at all. To offer these products, Greetings established a new