Jones And Shephard Case Study Answer
Tuan Nguyen
SYST 530 – Spring 2015
Individual Participation
Case 1
Jones and Shephard Accountant, Inc.
1) Abstract: What the case study is about?
The case study is about Jones and Shephard Accountants, a midsized company and ranked 38th in size by the American Association of Accountants by 1990. In order to compete with the larger firms, J&S formed Information Services Division to perform studies and analyses. Later, the Division has been expanded and provided services for the outside customers. Due to the internal and external workloads had been increased extraordinary, the Division has a lot of troubles customer satisfaction and other internal conflicts. Especially when the Director of Information Services Division has would be reassigned. The systems manager has been promoted as the new Division by the corporate. He would have to restructure the Division, solve the internal conflicts, make the company projects to be done effectively and gain the outside customer satisfaction.
2) Project management area being reviewed in this case:
What is the objective of the case study?
By considering the Jones and Shephard Accountants Inc., the case study introduces us the importance of having a suitable organization structure. The case study also shows us the advantages and disadvantages of the traditional organization as well as the demand to have a new well-control organization structure. The case study also includes the developing work integration positions between high level managers and transitional management issues. The system manager wanted to restructure the Division to some form of matrix organization so the process of selecting organization form and matrix organization form was considered and compared with the other organization structure. What does it have to do with systems engineering?
The case study puts the systems engineering in the center position and make it becomes the key to solve the issues of the case study. System engineering is a logical
SYST 530 – Spring 2015
Individual Participation
Case 1
Jones and Shephard Accountant, Inc.
1) Abstract: What the case study is about?
The case study is about Jones and Shephard Accountants, a midsized company and ranked 38th in size by the American Association of Accountants by 1990. In order to compete with the larger firms, J&S formed Information Services Division to perform studies and analyses. Later, the Division has been expanded and provided services for the outside customers. Due to the internal and external workloads had been increased extraordinary, the Division has a lot of troubles customer satisfaction and other internal conflicts. Especially when the Director of Information Services Division has would be reassigned. The systems manager has been promoted as the new Division by the corporate. He would have to restructure the Division, solve the internal conflicts, make the company projects to be done effectively and gain the outside customer satisfaction.
2) Project management area being reviewed in this case:
What is the objective of the case study?
By considering the Jones and Shephard Accountants Inc., the case study introduces us the importance of having a suitable organization structure. The case study also shows us the advantages and disadvantages of the traditional organization as well as the demand to have a new well-control organization structure. The case study also includes the developing work integration positions between high level managers and transitional management issues. The system manager wanted to restructure the Division to some form of matrix organization so the process of selecting organization form and matrix organization form was considered and compared with the other organization structure. What does it have to do with systems engineering?
The case study puts the systems engineering in the center position and make it becomes the key to solve the issues of the case study. System engineering is a logical