Julie's Dilemma Case Study
Strengths:
Juliea greets the client in a polite and a professional tone.
From here, great job recapping the client's concerns and offering empathy to show care and understanding of the issue.
She promotes MyQL by directing the client to the website to click the forgot password link and reset the password. Great use of positive language " Awesome" to promote a positive client experience.
She is sure to provide the empathy furthermore, to acknowledge the client's difficulty.
Juliea continues to guide the client through the password reset process to update the password in the email inbox. She is sure to foreshadow the password criteria and pivots to " Let me know ....etc."
More empathy is provided for the client's difficulty and she helpfully
Juliea greets the client in a polite and a professional tone.
From here, great job recapping the client's concerns and offering empathy to show care and understanding of the issue.
She promotes MyQL by directing the client to the website to click the forgot password link and reset the password. Great use of positive language " Awesome" to promote a positive client experience.
She is sure to provide the empathy furthermore, to acknowledge the client's difficulty.
Juliea continues to guide the client through the password reset process to update the password in the email inbox. She is sure to foreshadow the password criteria and pivots to " Let me know ....etc."
More empathy is provided for the client's difficulty and she helpfully