Unit 4222-201 Introduction to Communication in Health, Social Care or Children’s and Young People’s Setting (Shc 21)
QCF Level 2
Unit 4222-201 Introduction to communication in health, social care or children’s and young people’s setting (SHC 21)
Assessment Criteria
Outcome 1 – Understand why communication is important in the work setting
1. Identify different reasons why people communicate
• People communicate so job the job can be done properly, by communicating this can also improve relationship and promote team work. At work I speak to my colleagues during work so the job can be done easily and efficiently. I think that speaking during working hours can improve working relationship and promote team work. I also speak to the clients during work hours so I will know if they need any help or assistance. By speaking to them I will know what food they would like to eat, what activities they want to do or if they want a male or female carer to help them during personal care.
2. Explain how effective communication affects all aspects of own work
• By speaking to colleagues in work, this will help improve my personal skills in communication and team work. This will lead to happy and productive working environment and can prevent conflict of opinions. I speak to my colleagues when helping an individual who needs two care staff so the job can be done efficiently and properly. I should also speak to clients during personal care to prevent them from being anxious and worried. I should tell them that they are safe and that there is nothing to worry about.
3. Explain why it is important to observe an individual’s reactions when communicating with them
• It is important that I pay attention to the client’s reactions when I speak to them because sometimes they may not understand what I am saying to them. Some clients have lost the ability to understand simple sentences and some requires time to process the words in their brain. I should talk clearly, slowly and calmly, this would make them feel comfortable and feel that they are
Unit 4222-201 Introduction to communication in health, social care or children’s and young people’s setting (SHC 21)
Assessment Criteria
Outcome 1 – Understand why communication is important in the work setting
1. Identify different reasons why people communicate
• People communicate so job the job can be done properly, by communicating this can also improve relationship and promote team work. At work I speak to my colleagues during work so the job can be done easily and efficiently. I think that speaking during working hours can improve working relationship and promote team work. I also speak to the clients during work hours so I will know if they need any help or assistance. By speaking to them I will know what food they would like to eat, what activities they want to do or if they want a male or female carer to help them during personal care.
2. Explain how effective communication affects all aspects of own work
• By speaking to colleagues in work, this will help improve my personal skills in communication and team work. This will lead to happy and productive working environment and can prevent conflict of opinions. I speak to my colleagues when helping an individual who needs two care staff so the job can be done efficiently and properly. I should also speak to clients during personal care to prevent them from being anxious and worried. I should tell them that they are safe and that there is nothing to worry about.
3. Explain why it is important to observe an individual’s reactions when communicating with them
• It is important that I pay attention to the client’s reactions when I speak to them because sometimes they may not understand what I am saying to them. Some clients have lost the ability to understand simple sentences and some requires time to process the words in their brain. I should talk clearly, slowly and calmly, this would make them feel comfortable and feel that they are