shc 31
1.1 Identify the different reasons people communicate.
There are 5 main reasons why we communicate these are:
1. To change behaviour
2. To get action
3. To ensure understanding
4. To persuade
5. To get and give information
All these could be to share experiences, to make choices, to express wishes and choices…
1.2 Explain how communication affects relationships in the work setting.
Effective communication in the work place is essential to make sure that information is passed on, to make sure that the client’s needs and problems can be assessed properly, if there are any changes that effect the care then it needs to be passed on to the team at work, to build good relationships with your team members and clients.
2.2 Describe 3 factors to consider when promoting effective communication.
Environment is one of the most important factors to consider make sure there isn’t to much noise or they aren’t crowded in and to make sure the client feels safe and comfortable. Disabilities such as hearing loss, impaired vision, mobility problems or speech impairment can affect effective communication. Physical barriers often exist in care settings in hospitals and homes.
3.1 Explain how people from different backgrounds may use and/or interpret communication methods in different ways
To find out about communication issues with who you are communicating, you can find out a great deal about possible communication issues by observing someone. Observation should be able to establish: which language is being used, if a person experiences any hearing or visual impairment, if they have any physical illness or disability or if they have a learning disability. Any of these signs can tell you on how well you are going to be able to communicate with someone and what steps you want to take to make things easier. You should work with the person to establish exactly what is needed to assist communication. There are other ways you can find out:
• Consulting professionals
There are 5 main reasons why we communicate these are:
1. To change behaviour
2. To get action
3. To ensure understanding
4. To persuade
5. To get and give information
All these could be to share experiences, to make choices, to express wishes and choices…
1.2 Explain how communication affects relationships in the work setting.
Effective communication in the work place is essential to make sure that information is passed on, to make sure that the client’s needs and problems can be assessed properly, if there are any changes that effect the care then it needs to be passed on to the team at work, to build good relationships with your team members and clients.
2.2 Describe 3 factors to consider when promoting effective communication.
Environment is one of the most important factors to consider make sure there isn’t to much noise or they aren’t crowded in and to make sure the client feels safe and comfortable. Disabilities such as hearing loss, impaired vision, mobility problems or speech impairment can affect effective communication. Physical barriers often exist in care settings in hospitals and homes.
3.1 Explain how people from different backgrounds may use and/or interpret communication methods in different ways
To find out about communication issues with who you are communicating, you can find out a great deal about possible communication issues by observing someone. Observation should be able to establish: which language is being used, if a person experiences any hearing or visual impairment, if they have any physical illness or disability or if they have a learning disability. Any of these signs can tell you on how well you are going to be able to communicate with someone and what steps you want to take to make things easier. You should work with the person to establish exactly what is needed to assist communication. There are other ways you can find out:
• Consulting professionals