Nvq Level 3 Unit 31 Promote Communication In Health And Social Care
SHC 31: Promote Communication in Health, Social Care or Children’s and Young People’s Settings
1. Understand why effective communication is important in the work setting.
1.1 Identify the different reasons people communicate.
People communicate for various reasons:
to build and maintain relationships to get and/or share information or knowledge to gain reassurance and/or acknowledgement to voice needs, wants, preferences, ideas, thoughts and feelings to socialise to understand and be understood for attention for making choices and taking decisions
1.2 Explain how communication affects relationships in the work setting.
The ability to communicate does not entail simply spoken language (verbal communication) but also non-verbal communication, through body language. Squire (2007) states that when one is spoken to, more information is received from body language than from the actual words spoken, therefore only 10% of what is communicated is in the form of the words used whereas the rest comes from non-verbal communication (gestures, eye contact, facial expressions, physical contact etc...). For communication to be effective and successful one must …show more content…
For this reason it is vital to know how people with various backgrounds may interpret these differently. “Where people have the same shared experiences, they interpret things in similar although not identical ways and this makes communication much easier.” (Tassoni et al, 2010 page 10) When considering effective communication, it is useful to keep in mind that other people’s experiences will vary greatly from yours, bearing in mind their upbringing and family background, culture and language. As Tassoni (2010) says one cannot take for granted that a person’s point of view and communication approach will be the same and as effective as somebody
1. Understand why effective communication is important in the work setting.
1.1 Identify the different reasons people communicate.
People communicate for various reasons:
to build and maintain relationships to get and/or share information or knowledge to gain reassurance and/or acknowledgement to voice needs, wants, preferences, ideas, thoughts and feelings to socialise to understand and be understood for attention for making choices and taking decisions
1.2 Explain how communication affects relationships in the work setting.
The ability to communicate does not entail simply spoken language (verbal communication) but also non-verbal communication, through body language. Squire (2007) states that when one is spoken to, more information is received from body language than from the actual words spoken, therefore only 10% of what is communicated is in the form of the words used whereas the rest comes from non-verbal communication (gestures, eye contact, facial expressions, physical contact etc...). For communication to be effective and successful one must …show more content…
For this reason it is vital to know how people with various backgrounds may interpret these differently. “Where people have the same shared experiences, they interpret things in similar although not identical ways and this makes communication much easier.” (Tassoni et al, 2010 page 10) When considering effective communication, it is useful to keep in mind that other people’s experiences will vary greatly from yours, bearing in mind their upbringing and family background, culture and language. As Tassoni (2010) says one cannot take for granted that a person’s point of view and communication approach will be the same and as effective as somebody