SHC 51 New 1
SHC 51 Use and develop systems that promote communication
Aims
New care planning paperwork has recently been implemented by the company and I have had to roll this out throughout my home, I held a staff meeting with all the care staff and explained the new paperwork and how to use this. I explained legal and ethical tensions between maintaining confidentiality and sharing information. I told them if anyone struggles or has any problems to let me know and I will do 1-1 supervision.
I reviewed the paperwork in one month’s time to review the effectiveness and to ensure people were getting it right, I did find there were small issues, and 2 members of staff had been struggling with this. I held another staff meeting to discuss how the staff felt they were getting on and compare the difference from the previous paperwork and to see if I could assist in anyway. I had 1-1 supervision with 2 members off staff.
The company every Tuesday send a “Weekly communication” to all services, this is to ensure that all information is communicated effectively and all services are aware of all new changed ie new policies and procedures. I display this on the staff notice board so al staff are aware. Before this was implemented a survey to see what staff thought was the best was to communicate information, the results of the survey identified that a communication via email was the most popular, they compared the effectiveness of different communications systems for partnership working. After the first communication a survey was sent out to see how effective the weekly communication was and to see if anyone proposed any improvements to weekly communication. The outcome of the survey was that the staff felt as though this was a good system to use as previous communications were not that effective and were not communicated well.
Being able to communicate is a major feature of being human. Throughout the working day we absorb information and pass this on to other people. Communication is
Aims
New care planning paperwork has recently been implemented by the company and I have had to roll this out throughout my home, I held a staff meeting with all the care staff and explained the new paperwork and how to use this. I explained legal and ethical tensions between maintaining confidentiality and sharing information. I told them if anyone struggles or has any problems to let me know and I will do 1-1 supervision.
I reviewed the paperwork in one month’s time to review the effectiveness and to ensure people were getting it right, I did find there were small issues, and 2 members of staff had been struggling with this. I held another staff meeting to discuss how the staff felt they were getting on and compare the difference from the previous paperwork and to see if I could assist in anyway. I had 1-1 supervision with 2 members off staff.
The company every Tuesday send a “Weekly communication” to all services, this is to ensure that all information is communicated effectively and all services are aware of all new changed ie new policies and procedures. I display this on the staff notice board so al staff are aware. Before this was implemented a survey to see what staff thought was the best was to communicate information, the results of the survey identified that a communication via email was the most popular, they compared the effectiveness of different communications systems for partnership working. After the first communication a survey was sent out to see how effective the weekly communication was and to see if anyone proposed any improvements to weekly communication. The outcome of the survey was that the staff felt as though this was a good system to use as previous communications were not that effective and were not communicated well.
Being able to communicate is a major feature of being human. Throughout the working day we absorb information and pass this on to other people. Communication is