Kappa Gamma Fraternity Case Study

• The adviser and the committee should follow the procedures set forth in the Kappa Kappa Gamma Fraternity Bylaws, Standing Rules and Policies. Prepare careful minutes of any meetings dealing with disciplinary measures or other special situations and keep a record of steps taken to assist the member.
• The Risk Management Coordinator should be contacted if there is a question regarding procedures or if a difficult situation arises.
• Efforts should be made to maintain confidentiality.
• When appropriate, outside help should be sought from campus or community services and professionals as well as the parents of the member.
If someone is injured in the Kappa facility or on Kappa property, the house corporation may be held liable if appropriate
All actions and events related to the situation should be carefully and completely documented.

Chapter Emergency Procedure Team
The chapter President is in charge of the Emergency Procedure Team. The team also includes: Vice President-Standards, House Chairman and Chapter Council Adviser.
Whenever an emergency involves a Kappa, chapter members must immediately contact the appropriate emergency service — medical, fire or police — and then notify a member of the Emergency Procedure Team. Chapter Council and the Chapter Council Adviser should formulate alternative contacts and procedures in the event a team member is not available.
The following is the step-by-step procedure that team members should pursue in the event of an emergency involving an accident, injury or death of a Kappa member or damage to the facility. Emergency phone numbers for police, fire, emergency medical service/ambulance and campus security should be posted by all phones in the chapter facility.
1. Chapter President ensures that the appropriate emergency service has been notified.
2. Chapter President notifies team members and begins gathering
Unhoused Chapters
In dealing with a medical emergency or death, the chapter President implements the pre-determined chapter communication network (e.g., telephone tree). A chapter meeting should be held as soon as possible.
Dealing with the Media in an Emergency
Do not make any statements to the media, campus or community, print or electronic. In the event a chapter member is contacted by the media, contact the Director of Marketing and Communications at Kappa Kappa Gamma Headquarters. If she is not available, contact the Fraternity Executive Director.
When a crisis first arises, remember that good communication with all affected audiences will help ensure a successful outcome. Because initial responses delivered to the public can ultimately tarnish or enhance the image of an organization, it is important to handle the media with confidence, facts and sensible approach.
Only the President or Chapter Council Adviser should speak for the chapter. Be mature, brief, responsive, dignified, sensitive, careful and composed. Do not say, “no comment,” but rather, “we are gathering facts and when it is appropriate, I will make a statement.”
• Do not answer