Kay Sunderland : Making the Grade at Attain Learning
Organizational Behavior
Case study 3
Kay Sunderland: Making the grade at Attain learning
Professor:
Student:
The comparison between Sunderland and Morgan’s on the style of management and works
This case puts the emphasize on the conflict between Sunderland and Morgan due to the harsh situation which is Sunderland had to deal with Attain’s Content Director, Mike Morgan, and Sunderland’s most important customers Gramen Equipment Company. Morgan, having a Master’s degree from project management, got a background from the small company for the software making and specialized in lean manufacturing training. When it comes to the management style: Morgan loves more chilling, relaxed and entrepreneur surrounding, but not some kind of the bureaucratic way to manage the enterprise, and he leads his team members to follow his own way. He is portrayed as “supporter and partner” and his teams appraise him a lot. Like Sunderland, Morgan went straight to Chama, and is on the same level of the organizational hierarchy as Sunderland whose style of management is depicted as “formal, and efficient, always setting expectations at the outset of a project” she is also criticized for being somewhat inflexible and overly demanding at times. In terms of relations with clients, Sunderland is reportedly “stubborn in the mud” in her notions to achieve exactly what clients really want . However, her experiences still achieve her expertise and confidence for managing massively, high-profit accounts, and she also has a great strategic mindset and provides insightful critiques, suggestions as well. In the other words , Morgan , roll up his sleeves and pitch in whenever needed, would try his level best to protect and guide his own teams and subordinates in terms of being criticized for their works or be misunderstood by the seniors ; on the flipside, Sunderland is not afraid to speak her mind . She really pushes the entrepreneur to the best products for their clients. However, the
Case study 3
Kay Sunderland: Making the grade at Attain learning
Professor:
Student:
The comparison between Sunderland and Morgan’s on the style of management and works
This case puts the emphasize on the conflict between Sunderland and Morgan due to the harsh situation which is Sunderland had to deal with Attain’s Content Director, Mike Morgan, and Sunderland’s most important customers Gramen Equipment Company. Morgan, having a Master’s degree from project management, got a background from the small company for the software making and specialized in lean manufacturing training. When it comes to the management style: Morgan loves more chilling, relaxed and entrepreneur surrounding, but not some kind of the bureaucratic way to manage the enterprise, and he leads his team members to follow his own way. He is portrayed as “supporter and partner” and his teams appraise him a lot. Like Sunderland, Morgan went straight to Chama, and is on the same level of the organizational hierarchy as Sunderland whose style of management is depicted as “formal, and efficient, always setting expectations at the outset of a project” she is also criticized for being somewhat inflexible and overly demanding at times. In terms of relations with clients, Sunderland is reportedly “stubborn in the mud” in her notions to achieve exactly what clients really want . However, her experiences still achieve her expertise and confidence for managing massively, high-profit accounts, and she also has a great strategic mindset and provides insightful critiques, suggestions as well. In the other words , Morgan , roll up his sleeves and pitch in whenever needed, would try his level best to protect and guide his own teams and subordinates in terms of being criticized for their works or be misunderstood by the seniors ; on the flipside, Sunderland is not afraid to speak her mind . She really pushes the entrepreneur to the best products for their clients. However, the