Knowing How to Relate to Your Customers
Knowing how to relate to your customer
Jacqueline Pierce
MAR2305
When working in a retail store, how would you approach a person with a visual impairment? When approaching a person with a visual impairment I would speak clearly and introduce myself. Then I would ask them if it ok for them to take my arm so I can guide them around the store if they do not have a service animal with them. I want that person to feel like they are important and that their opinion matters. How would you demonstrate a product’s features to this person? I would be very descriptive for example if they wanted to buy a dress for their niece. I would ask how old is the child, then I would ask what if there was any style she would like for his/her niece or color. If he/she had no idea I would make a suggestion depending on age. I would suggest a pretty navy blue dress that comes just above the knee with lace ruffles with a silk navy blue trim all around the dress with a matching jacket. That also comes with accessories like barrettes or a scrunchy to go in her hair. Then I would ask if he/she would like to buy some shoes to go with the dress. I believe that make a person feel like they do not have a disability is the best possible to relate with them.
Assume you are at a restaurant. Imagine you have a client from the Mature Generation and another client from Generation Y. How would you tailor your service to each client? With the Mature Generation, I would greet them respectfully and offer a menu and something to drink. Knowing that this generation is more conservative about spending money I would suggest a combo meal or any half price item that would include a beverage (soda, tea, coffee, or drink). I would also suggest coupon items or 2 for 1 items so they can get the most for their dollar and consider leaving a tip. With the Generation Y (Millennials) customers I would give them an option to use the new app to order their meal or to have me to it. Offer the 2 for 1 deals and any happy
Jacqueline Pierce
MAR2305
When working in a retail store, how would you approach a person with a visual impairment? When approaching a person with a visual impairment I would speak clearly and introduce myself. Then I would ask them if it ok for them to take my arm so I can guide them around the store if they do not have a service animal with them. I want that person to feel like they are important and that their opinion matters. How would you demonstrate a product’s features to this person? I would be very descriptive for example if they wanted to buy a dress for their niece. I would ask how old is the child, then I would ask what if there was any style she would like for his/her niece or color. If he/she had no idea I would make a suggestion depending on age. I would suggest a pretty navy blue dress that comes just above the knee with lace ruffles with a silk navy blue trim all around the dress with a matching jacket. That also comes with accessories like barrettes or a scrunchy to go in her hair. Then I would ask if he/she would like to buy some shoes to go with the dress. I believe that make a person feel like they do not have a disability is the best possible to relate with them.
Assume you are at a restaurant. Imagine you have a client from the Mature Generation and another client from Generation Y. How would you tailor your service to each client? With the Mature Generation, I would greet them respectfully and offer a menu and something to drink. Knowing that this generation is more conservative about spending money I would suggest a combo meal or any half price item that would include a beverage (soda, tea, coffee, or drink). I would also suggest coupon items or 2 for 1 items so they can get the most for their dollar and consider leaving a tip. With the Generation Y (Millennials) customers I would give them an option to use the new app to order their meal or to have me to it. Offer the 2 for 1 deals and any happy