Knowledge Audit Report
WSEAS TRANSACTIONS on BUSINESS and ECONOMICS
Elissaveta Gourova, Albena Antonova, Yanka Todorova
Knowledge audit concepts, processes and practice
ELISSAVETA GOUROVA Faculty of Mathematics and Informatics Sofia University 125, Tzarigradsko shosse Blvd., bl. 2, Sofia BULGARIA elis@fmi.uni-sofia.bg http://www.fmi.uni-sofia.bg ALBENA ANTONOVA Centre for Information Society Technologies Sofia University 125, Tzarigradsko shosse Blvd. bl. 2 fl. 3 BULGARIA a_antonova@fmi.uni-sofia.bg http://www-it.fmi.uni-sofia.bg/cist/ YANKA TODOROVA Faculty of Mathematics and Informatics Sofia University 125, Tzarigradsko shosse Blvd., bl. 2, Sofia BULGARIA todorova.yana@gmail.com http://www.fmi.uni-sofia.bg
Abstract: - The paper considers the importance of knowledge management in the new economy, and focuses on the concept of knowledge audit and its need for developing and monitoring the knowledge management implementation. A special focus is made on knowledge audit concept and the approaches and processes proposed and used in practice. The paper highlights also some tools utilized in knowledge audit and the metrics used for knowledge measurement and evaluation of knowledge management benefits for organizations. A special attention is paid on balanced scorecard methodology and social network analysis use in knowledge audit. A new extended knowledge audit approach is proposed and some measurement considerations. The paper presents results of surveys carried out in some small and medium organizations for determining the knowledge management needs and usage, as well as knowledge audit pilot results.
Key-Words: - knowledge audit, knowledge metrics, knowledge management, knowledge audit approaches
1 Introduction
In the last century, an unprecedented speed of new knowledge creation was observed, leading to faster innovation, sophistication of products and services and their supply and demand, and deep changes in all areas of public life [17], [19], [21]. Business processes
Elissaveta Gourova, Albena Antonova, Yanka Todorova
Knowledge audit concepts, processes and practice
ELISSAVETA GOUROVA Faculty of Mathematics and Informatics Sofia University 125, Tzarigradsko shosse Blvd., bl. 2, Sofia BULGARIA elis@fmi.uni-sofia.bg http://www.fmi.uni-sofia.bg ALBENA ANTONOVA Centre for Information Society Technologies Sofia University 125, Tzarigradsko shosse Blvd. bl. 2 fl. 3 BULGARIA a_antonova@fmi.uni-sofia.bg http://www-it.fmi.uni-sofia.bg/cist/ YANKA TODOROVA Faculty of Mathematics and Informatics Sofia University 125, Tzarigradsko shosse Blvd., bl. 2, Sofia BULGARIA todorova.yana@gmail.com http://www.fmi.uni-sofia.bg
Abstract: - The paper considers the importance of knowledge management in the new economy, and focuses on the concept of knowledge audit and its need for developing and monitoring the knowledge management implementation. A special focus is made on knowledge audit concept and the approaches and processes proposed and used in practice. The paper highlights also some tools utilized in knowledge audit and the metrics used for knowledge measurement and evaluation of knowledge management benefits for organizations. A special attention is paid on balanced scorecard methodology and social network analysis use in knowledge audit. A new extended knowledge audit approach is proposed and some measurement considerations. The paper presents results of surveys carried out in some small and medium organizations for determining the knowledge management needs and usage, as well as knowledge audit pilot results.
Key-Words: - knowledge audit, knowledge metrics, knowledge management, knowledge audit approaches
1 Introduction
In the last century, an unprecedented speed of new knowledge creation was observed, leading to faster innovation, sophistication of products and services and their supply and demand, and deep changes in all areas of public life [17], [19], [21]. Business processes