IBM
Knowledge Management
Strategy
Abstract IBM began serious measures to incorporate Knowledge Management in their business model in 1994. Since that time, they have employed managers devoted sole to KM, in their IBM Collaboration and Knowledge services. The result has been a great deal of IT initiatives for the purpose of sharing knowledge. IBM has software that can be divided into 4 categories: Asset Management, Expertise Location, Collaboration, and On-Demand Learning. According to Karen Ughetta (Director, IBM Collaboration and Knowledge) the Asset Management systems, including KnowledgeView and Xtreme Leverage introduces “the concept of a community of knowledge workers sharing knowledge and collaborating within that Software group. This initiative is a wiki interface where knowledge sellers collaborate to finalize a document that is then added to more sophisticated KM system. It is also important to IBM to ensure the availability of direct knowledge sharing. This is accommodated through the initiative of Expertise Location. IBM makes use of various software including BluePages, Dogear, Sametime, Tommy! and BlogCentral. These programs allow employees to easily find and access the knowledge seller they require among the countless employees of IBM. The IBM Expertise Location systems allow for collaboration, but employees are also able to make use of informative Podcasts, and Activity Centric Computing which allows knowledge codifying to organize data and colleagues into the activities they are associated with. Finally, online meetings are accommodated through the IBM Lotus Sametime Web conference system IBM brings this all together in On-Demand Learning an effective knowledge transfer tool. Learning@IBM is a system which includes wikis, databases,