Knowledge Management Systems (Kms) in Organization: a Collaborative Model for Decision Makers

Knowledge Management Systems (KMS) in Organization:
A Collaborative Model for Decision Makers

Ruzaif Adli Bin Md. Daud
Principal Consultant
Sigma Rectrix Systems (M) Sdn Bhd

Abstract With expansion and growth in computing technology, systems for supporting decision-makers in planning can be crucial, either to expedite and enhance the work environment or to gain efficient and effective forecasting results, as to compete with other rivals in business war-gaming. In this paper, we will explore the state-of-art in developing a Collaborative Model of Knowledge Management System (KMS) which may support managers in decision making process. Selected technologies that contribute to knowledge management solutions are reviewed using Nonaka 's model of organizational knowledge creation as a framework. The extent to which knowledge conversion within and between tacit and explicit forms can be supported by the technologies is discussed, and some likely future trends are identified. It is found that the strongest contribution to current solutions is made by technologies that deal largely with explicit knowledge, such as search and classification. Contributions to the formation and communication of tacit knowledge, and support for making it explicit, are currently weaker, although some encouraging developments are highlighted, such as the use of text-based chat, expertise location, and unrestricted bulletin boards. Through surveying some of the technologies used for knowledge management, this paper serves as an introduction to the subject for those papers in this issue that discuss technology. Knowledge management is the name given to the set of systematic and disciplined actions that an organization can take to obtain the greatest value from the knowledge available to it. “Knowledge” in this context includes both the experience and understanding of the people in the organization and the information artifacts, such as documents and reports, available within the

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